Market Operations Success Leader
Market Operations Success Leader
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1 Vacancy
Job Description
JOB SUMMARY
A Market Operations Success Leader will utilize effective management techniques and personnel development to facilitate the success of the assigned market of facilities. It is the responsibility of the Market Support Leader to ensure strong communication between the market team and the Regional Support Leader. The Market Operations Success Leader will collaborate with Practice Managers and Regional Operations Success Leaders to drive operational excellence improve processes and execute growth initiatives based on specific goals and milestones within their market
RESPONSIBILITIES & DUTIES
Partner with Regional Operations Success Leaders to interview and select Practice Manager candidates to fill growth opportunities and openings within the market ensuring highly skilled and experienced individuals are selected
Oversees training for new Practice Managers (PM) and provides ongoing leadership development training including financial and operations development
Collaborates with the Regional Operations Success Leaders to review personnel development hiring plans financial plans budgets and schedules to ensure the facilities success
Lead the post-acquisition integration process for newly acquired facilities providing on-site management during the week of integration
Acting liaison for Regional Operations Success Leaders and facility leadership that works to properly align communication to achieve strategy commitment and successful staff alignment on overall strategy
Work with Partner/Lead Veterinarian and facility team to resolve customer complaints and arrive at appropriate resolutions in a timely manner
Overseeing Quality Pet Care
Create and maintain accurate and timely reports of monthly and quarterly requested documents
Properly escalate issues both personnel and customer related to the Home Office team
Ensure all facilities are properly documenting employee onboarding safety job training and performance management issues
Drive and promote a strong safety culture; reinforce required training be complete in a timely manner
Continuously monitor the overall performance of each site and make appropriate changes to improve performance
Complete all tasks as assigned by supervisor
CAREER DEVELOPMENT
Opportunities for career advancement include but are not limited to:
Regional Operations Success Leader
QUALIFICATIONS & SKILLS
Knowledgeable about Veterinary medicine
Unwavering interpersonal skills
Steadfast financial management planning prioritization and ability to supervise these assignments
Exhibits successful conflict resolution skills
Displays critical thinking ability and active listening skills
Strong verbal and written communication abilities
Extremely detail oriented
Maturity good judgment and professional demeanor
Self-driven takes initiative working with minimal supervision and direction
Ability to demonstrate and uphold CityVets core values
REQUIREMENTS
Ability for travel up to 75% of the time 4 field days & 1 office day a week
Highly experienced public speaking and presentation skills
Bachelors degree desired with 3 years progressive management experience in a multi-site healthcare human or pet operations environment
Lift 50 lbs to waist height
Strong google suite computer skills & ezyVet experience
Understanding of and ability to read and interpret financial statements
Knowledge of regulations governing veterinary clinics
Understanding of state and federal safety standards
Frequent standing bending walking lifting carrying and reaching
At least 18 years of age at the time of hire
Employment Type
Full Time
