Warranty Supervisor
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Job Description
Location: Giza 6th of October City
Work Arrangement: Onsite
Degree Level: Bachelors
Preferred Degree:Engineering / Relevant Degree
Shape the Future of Mobility at Nissan - Launch Your Career Drive Innovation:
At Nissan were not just building cars were revolutionizing mobility. Were a global leader with a heritage of innovation and were searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.
Principal Accountabilities
Adjudicate claims and confirm warrantable failures on eNEWS
Facilitate 1st level review and dealer feedback on all SLT escalated cases.
Ensure Claim quality (VOC Diagnosis as per ESM and appropriate repair method)
Support dealer with queries during diagnosis phase.
Liaise with Local Suppliers about claims received and approved.
Manage claim WIP to avoid claim aging and resolve delays identified.
Validate issue / verbatim according to customer experience 5W/1H
Support incident parts testing / duplication on vehicle Level and Result reporting to FQI Engineers
Major Challenges
Dealer technical diagnosis verification to understand the VOC and understand appropriate diagnoses.
Identify any non conformity from claims against the WPPM.
Support dealer remotely with appropriate repairs.
Continuous coaching of new dealer staff to ensure compliance to WPPM.
Who Were Looking for:
. degree in Mechanical Engineering
Minimum 5 years of workshop experience in vehicle fault diagnosis and repairs.
Organized and punctual.
Must be able to travel to support scramble investigations at Dealerships.
High communication and problem-solving skills
Good interpersonal relations and positive thinking
Proficient with Microsoft Office (Excel and PowerPoint)
Fluency in English and Arabic
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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