Patient Representative (Northwest, AR)

Type of Position:

Job Type:

Institution Name:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Departments Website:

Summary of Job Duties:

Qualifications:

Minimum Qualifications:

Additional Information:

Key Responsibilities:

• Customer Service Meets greets and assists the public answers telephones in a professional and friendly manner. Demonstrates effective communication skills. Communicates accurate and complete information maintains strict confidentiality. Demonstrates positive working relationships with co-workers management team and ancillary departments. Follows the Circle of Excellence Guidelines. Promotes guest relations by offering frequently to assist other employees when needed. Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. Consistently utilizes communication devices and keeps accurate records as required. Demonstrates effective service recovery skills.
• Check-In & Out/Scheduling Procedures Schedules reschedules and coordinates appointments using the hospital systems by performing visit notifications of patients conducts pre-registration of patients as needed inputs and/or updates accurate patient information. Process walk-ins create new patient charts access systems for orders work patient portal and maintains tracker board for multiple departments. Schedule surgeries and/or tests. Issues school/work excuses send out no show letters take patient photos for centricity. Responsible for blocking schedules in PHS as appropriate.
• Insurance Verification/Benefit Explanation -Conducts insurance verification and benefit explanation by running eligibility on patients perform ABN completion. Conducts authorizations and pre-certifications tracks pre-authorizations maintains referrals. Enters benefit and authorization information input PCT. Obtains OON waiver and coordinates completion of OON wavers.
• Reports (Medical & Maintenance) -This position must also maintain initial plane of care (signatures etc.) and is responsible for inputting daily and monthly statistics and communication any medical records issues. This position will be responsible for various maintenance reports i.e. bogies work denials open encounter laser arc reports cancelled clinic reports working in coming and outgoing referrals within the clinic.
• POS Collections & Patient Counseling -Collects and post payments and issues receipts. Responsible for reconciliation/management change fund. Responsible for reconciliation of daily deposit & batch POS dollars and must complete deposit agreement. Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening. Monitors patient balances using the matrix payment method. This position is also responsible for pre-counsel patient regarding the payment expectations for service.
• Professional Development Attends required training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment. Maintains required job skill competencies and completes skill assessment annually. Completes and maintains documentation of continuing education hours annually.
• May perform other duties as assigned

Salary Information:

Required Documents to Apply:

Special Instructions to Applicants:

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: