Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Developer Customer Service Specialist- OM Agent Supply Chain Service Line!

Responsibilities

You will be the face with our customer in North America to our Customers replenishment team.

Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.

Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues identifying root causes and offering solutions.

Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth.

Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced self-managed team environment.

Deliver specific and measurable cost savings and service improvements that deliver positive results.

Collaborate cross-functionally to analyse issues develop corrective actions or continuous improvement process and align stakeholders to implement the change and communicate the outcome. List of responsibilities

Qualifications we seek in you!

Minimum Qualifications

Bachelors Degree required preferably in Supply Chain.

Experience of progressive Customer Service Logistics or Supply Chain experience and/or internal experience may be considered in lieu of degree.

Intermediate level Microsoft Office skills - emphasis on ability to use Excel formulas functions and pivot tables and SAP experience required.

Demonstrate experience or relevant knowledge in the following areas: Order Fulfilment & Management Transportation Pricing Structure Inventory Management and the Credit and Returns process.

Excellent communication skills both written and verbal; capacity to comfortably interact with all levels of the business.

Ability to collaborate cross-functionally to analyse issues develop corrective actions or continuous improvement process and align stakeholders to implement the change and communicate.

You have judgment to resolve issues with the appropriate sense of urgency.

You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities.

Displays attention to detail for both accuracy and content.

Must be able to speak English.

Preferred Qualifications/ Skills

Refrigerated and / or perishable supply chain experience

Familiarity with supply chain best practices in other industries

Knowledge of customer behaviour & related inefficiencies

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.