Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking a Field Service Technician to install maintain test and repair drinking water and waste water treatment systems and odor control equipment primarily in Xylems Utility Services Northeast Service Region and secondarily support the Southeast Central and West Service Regions. The candidate will reside in the Northeast Service Region and report through the New Castle Delaware Regional office. This position will involve work in waste water collection systems and waste water treatment plants which can include exposure to unpleasant odors and conditions.

We understand this type of work may not be for everyone but if you are driven by purpose and passionate about solving real-world problems this work plays a direct role in protecting public health and the environment.

The role includes hands-on field work using a company vehicle and offers standard day-shift hours with opportunities for overtime and occasional evening/weekend work. Candidates with backgrounds in HVAC Plumbing Electrical work or diesel/mechanical systems are highly encouraged to apply.

What Youll Do:

• Install maintain and repair drinking water and waste water treatment systems and odor control equipment
• Troubleshoot mechanical and electrical systems
• Identify and resolve safety concerns on both company and customer owned equipment
• Provide direct customer support and represent Xylem on site
• Work across multiple customer sites and technologies primarily in Xylems Utility Services Northeast Region and secondarily lend support to the Southeast Central and West Regions
• Maintain and care for company tools equipment and service vehicle
• Promote a strong culture of safety accountability and teamwork
• Work both independently and in team environments

Travel requirements:

• Daily/multiple day travel within the Northeast Service Region
• Multiple day/extended travel to support the other Service Regions and large/special projects
• Travel 80-100%
• All overnight travel expenses (hotels and daily meal allowances) are company paid

Requirements:

• High School Diploma or equivalent
• 1-2 years of mechanical/technical experience
• Prior customer service experience preferred
• Strong troubleshooting critical thinking communication skills
• Proficiency with Microsoft Office and smart devices
• Clean driving record and ability to safely operate a company service vehicle
• Able to pass a background check and pre-employment drug screen

Compensation & Benefits:

The estimated pay range for this position is $29-$33/hour. There is potential for overtime but overtime is not guaranteed. Starting pay is dependent on multiple factors such as skills experience and work location.

At Xylem we offer a competitive benefits package including:

• Health dental Vision insurance (available on day 1 no probationary period)
• 401(k) with company contribution
• Paid time off and paid holidays
• Paid parental leave
• Tuition reimbursement
• Career development plans and advancement opportunities
• Employee wellness programs recognition and discounts

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.