PM, NCRC & Returns, MX CFX
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Amazon Mexico team is looking for a talented smart and entrepreneurial PM to help us lead highly complex high-impact initiatives that shape how millions of customers receive and return their orders.
This is a high-visibility role with leadership-level exposure. You will define and deliver products that require deep technical acumen data analytics strong business judgment and an ability to work across a broad range of stakeholders including WW and Local program management product management business intelligence engineering software engineering category legal operations machine learning supply chain and finance teams.
We are looking for a leader with super-powers in analytics and getting things done (a not-that-frequent combination!). S/he should be a self-starter that thrives in ambiguity with the ability to influence multi-functionally and the willingness to roll up sleeves to execute in a dynamic environment.
As an NCRC & Returns PM you will lead channel-agnostic initiatives to solve for Delivery and Returns on Defects and Amazon-controllable refunds & concessions in Mexico.
Your initiatives will shape strategy drive customer satisfaction and drive business growth and profitability across one of Amazons most critical areas.
The role focuses on identifying opportunities and gaps in concessions & returns policies operating procedures network and product/programs logic while designing developing and executing a comprehensive master plan with strategic initiatives to improve the way we serve our customers.
A successful candidate will develop a strong understanding of our business and implement data-driven solutions with direct impact in Amazons profitability.
Key job responsibilities
Strategic Solutions Development and Launch:
Drive customer-centric innovation using data to deeply understand pain points and craft scalable solutions. You follow Amazon product development best practices and work backwards to identify gaps and defects in customers shopping journey. You make use of business research and statistical analysis. You identify emerging use cases and clarify how they differ from existing solutions. You are data-driven and understand the risk of action. You understand a broad range of analytics techniques and know when to use them.
Program and Product Management:
Own the end-to-end product strategy roadmap and execution for key components of the Delivery and Returns Experience.
PM for launching programs features and initiatives to reduce defects and refunds and manage portfolio once launched. Align product vision with long-term business goals and influence cross-functional teams to deliver on that vision. Standardize processes across different business units and align recommended processes with stakeholders. Support other supply chain initiatives.
Continuous Improvement:
Own customer initiated refunds and concessions at a process level. Define and monitor metrics perform root cause analysis on defects and implement remediation; own continuous improvement strategy. Function as a main point of contact for escalations coordinating multi-functionally to provide advice implement solutions and monitor resolution on concessions abuse defects and supply chain topics.
About the team
Joining the CFX team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment.
- 3 years of product management experience
- Experience managing technical products or online services
- Experience in product program or project management in leading cross-functional teams in delivery of major new products or services
- Bachelors degree
- English fluency
- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This is a high-visibility role with leadership-level exposure. You will define and deliver products that require deep technical acumen data analytics strong business judgment and an ability to work across a broad range of stakeholders including WW and Local program management product management business intelligence engineering software engineering category legal operations machine learning supply chain and finance teams.
We are looking for a leader with super-powers in analytics and getting things done (a not-that-frequent combination!). S/he should be a self-starter that thrives in ambiguity with the ability to influence multi-functionally and the willingness to roll up sleeves to execute in a dynamic environment.
As an NCRC & Returns PM you will lead channel-agnostic initiatives to solve for Delivery and Returns on Defects and Amazon-controllable refunds & concessions in Mexico.
Your initiatives will shape strategy drive customer satisfaction and drive business growth and profitability across one of Amazons most critical areas.
The role focuses on identifying opportunities and gaps in concessions & returns policies operating procedures network and product/programs logic while designing developing and executing a comprehensive master plan with strategic initiatives to improve the way we serve our customers.
A successful candidate will develop a strong understanding of our business and implement data-driven solutions with direct impact in Amazons profitability.
Key job responsibilities
Strategic Solutions Development and Launch:
Drive customer-centric innovation using data to deeply understand pain points and craft scalable solutions. You follow Amazon product development best practices and work backwards to identify gaps and defects in customers shopping journey. You make use of business research and statistical analysis. You identify emerging use cases and clarify how they differ from existing solutions. You are data-driven and understand the risk of action. You understand a broad range of analytics techniques and know when to use them.
Program and Product Management:
Own the end-to-end product strategy roadmap and execution for key components of the Delivery and Returns Experience.
PM for launching programs features and initiatives to reduce defects and refunds and manage portfolio once launched. Align product vision with long-term business goals and influence cross-functional teams to deliver on that vision. Standardize processes across different business units and align recommended processes with stakeholders. Support other supply chain initiatives.
Continuous Improvement:
Own customer initiated refunds and concessions at a process level. Define and monitor metrics perform root cause analysis on defects and implement remediation; own continuous improvement strategy. Function as a main point of contact for escalations coordinating multi-functionally to provide advice implement solutions and monitor resolution on concessions abuse defects and supply chain topics.
About the team
Joining the CFX team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment.
- 3 years of product management experience
- Experience managing technical products or online services
- Experience in product program or project management in leading cross-functional teams in delivery of major new products or services
- Bachelors degree
- English fluency
- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key Skills
- Inventory Control
- Quality Assurance
- Six Sigma
- Lean
- Process Improvement
- Warehouse Experience
- Materials Handling
- Acquisitions
- Box Truck Experience
- Quantitative Analysis
- Quality Control
- Logistics
About Company
AmaZone Cafe it is a very cosy place, focus on healthy food, where you can delight with your friends and family and try the best Acai, the famous brazillian fruit.
