Call Center Agent
Share
Job Location:
Murfreesboro, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
25-09-2025
Vacancies:
1 Vacancy
Job Summary
Job Title
Call Center Agent
Department
MT One Stop
Salary
$31721 - $38700; commensurate with experience
Job Summary/Basic Function
Answer all incoming telephone calls for the MT One Stop Undergraduate Admissions Registrars Office Bursars Office and Scheduling. Use university software programs (i.e. Banner Pipeline RingCentral) to provide general information investigate callers inquiries and assist with problem -escalate situations and offer needed support when handling dissatisfied callers. Guide callers through navigating issues and troubleshooting. Expected to resolve at least 80% of all telephone calls without transferring the call to supervisor. When necessary transfer the caller to the appropriate area per established protocol. Utilize personal computer MS Office and university software programs (i.e. Banner Pipeline RingCentral) to navigate student records to effectively respond to questions. Perform other related tasks and special projects as assigned.
Required Education
High School diploma or High School Equivalency (HSE) required.
Required Related Experience
At least two years of progressively responsible experience in a call center customer service industry or office setting.
Desirable Related Experience
Progressively responsible work experience in a call center scheduling center or admissions office in a high-volume university setting preferred.
Documents Needed to Apply
Cover Letter & Resume Required
MTSU offers a comprehensive benefits package including but not limited to the following:
|
MTSU is an equal opportunity affirmative action employer that values diversity in all its forms. Women minorities individuals with disabilities and protected veterans are encouraged to apply. Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at or by contacting MTSU Public Safety at . For individuals requiring reasonable accommodation to apply:In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation to apply for a position with MTSU please call or email |
Application Review Date:October 6 2025
Required Experience:
Unclear Seniority
Key Skills
- Athletics
- Fitness
- Facilities Management
- Agriculture
- Communication
- Archicad
About Company
Find YOUR Blue Large campus. Small town feel. Five-time Princeton Review Top 389 Colleges. Devoted to student success. Nearly 300 majors and concentrations. We are #trueBLUE. Campus Life >Campus Tour > Welcome CUSTOMS students and families! Value Best value in Tennessee Lowest tuition ... View more
