Facility Manager, Airport Operations

Memphis, TN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

Bags a Metropolis company is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America we combine innovative technology with a customer-first mindset to transform the travel experienceespecially at airports. From curbside to gate our services eliminate the stress of traditional travel by streamlining baggage handling check-in and other key touchpoints. With over 23000 employees across 4000 locations in North America and Europe were reimagining how people move through their journeyssaving time reducing hassle and ensuring every step feels effortless and efficient.

You will...

This position will oversee the Wheelchair Baggage Handler and Skycap operation while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.

Directly oversee the staff of approximately 20-40 employees which include Wheelchair Agents Supervisors Curbside Supervisors and Curbside Concierge Check-in Agents/Skycaps
Maintain records on company technology and required airline materials
Monitor observe coach and document the day-to-day activities of the operation and employees
Ensure corporate and area management are informed of any deficiencies
Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
Respond to clients as well as corporate inquiries timely and effectively
Schedule and staff a busy 365 day a year operation
Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
Monitor and manage payroll to ensure accuracy
Facilitate and provide proactive customer/guest service
Create a team-oriented environment with positive employee morale
Identify and correct problems pertaining to productivity standards and efficiency
Ensure that all audits to include: HR financial and risk management achieve satisfactory results identify and correct issues noted on audits
Understand where applicable union contracts and develop effective working relationship with local labor unions
Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management

You have...

At least two (2) years managerial experience
Experience in airline/hospitality restaurant tourism retail or armed forces
Excellent oral and written communication skills
Communicate effectively with employees and clients to ensure fulfillment of performance requirements
Maintain positive relationship with client representatives
Computer skills; proficient in Word Excel Outlook applicant tracking payroll system
Front-line management experience along with recruiting and staffing responsibilities
Must be able to handle multiple priorities simultaneously
Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training

Benefits:
401 K matching
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off/ Sick Days

SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color religion sex age national origin citizenship status marital status sexual orientation veteran status disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics or because the individual exercised his or her EEO rights.

Right to Work Poster

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

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Required Experience:

Manager

OverviewBags a Metropolis company is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America we combine innovative technology with a customer-first mindset to transform the travel experienceespecially at airports. From curbside to gate...