Team Lead HR Administration Europe (fmd)

Responsibilities / Tasks

We are seeking an experienced and motivated HR Administration Team Lead (f/m/d) to oversee and manage our WEMEA and NCE HR Administration operations this role you will be responsible for ensuring service excellence across the region managing a team of 11 HR Administration Specialists and driving continuous improvements in our processes and customer experience.

The ideal candidate combines hands-on operational expertise with strong leadership skills ensuring both day-to-day delivery and fostering a strong internal team culture.

Your key responsabilities:

Operational Excellence & Leadership

• Oversee daily service operations for the regional HR Administration delivery team ensuring timely and effective responses to service requests.
• Act as a people manager: set clear goals and development plans conduct performance reviews and foster a culture of growth and accountability.
• Provide coaching and technical guidance to team members strengthening both their HR expertise and soft skills.
• Ensure high service quality standards monitor performance against KPIs/SLAs and proactively address deviations.
• Manage team workload and capacity effectively ensuring resources are allocated optimally.
• Serve as an escalation point for complex cases and collaborate closely with the Global Lead HR Service Delivery.
• Partner with other regional HR Ops Team Leads to ensure consistency and a seamless customer experience.
• Encourage knowledge sharing with Subject Matter Experts to strengthen Tier 2 support capabilities.

Service Delivery & Continuous Improvement

• Monitor service levels and drive operational excellence ensuring compliance with defined standards processes and tools.
• Identify trends and opportunities for continuous improvement to enhance efficiency and customer satisfaction.
• Provide input and drive initiatives on improving the regional service delivery model.

Projects & Strategic Initiatives

• Actively support HR Operations projects and programs by contributing with regional expertise as well as process expertise
• Initiate and participate in cross-functional initiatives to ensure alignment and effectiveness across different HR and even non HR Functions.
• Identify and lead internal improvement initiatives within the HR Admin department

Your Profile / Qualifications

• Bachelors degree in Human Resources Business Administration or related field (Masters degree preferred).
• 5 years of experience in HR Operations/Administration with at least 2 years in a team leadership or supervisory role.
• Proven track record in service delivery management and driving continuous improvement initiatives.
• Strong people management skills including coaching performance management and staff development.
• Excellent knowledge of HR processes compliance and operational excellence principles.
• Strong analytical and problem-solving skills with experience working with KPIs and SLAs.
• Ability to collaborate across regions and functions in a matrix organization.
• Proficiency in HRIS systems service management tools and MS Office Suite.
• Fluent in English

What We Offer

• A leadership role with regional impact in a dynamic international HR Operations environment.
• Opportunity to shape service delivery and contribute to global HR transformation initiatives.
• A collaborative culture that values innovation teamwork and continuous learning.
• Competitive compensation and benefits package.

Did we spark your interest
Then please click apply above to access our guided application process.