Channel Marketing Operations Specialist

Toshiba Global Commerce Solutions is seeking a Channel Operations Specialist. The Channel Operations Specialist will ensure that our Together Commerce Alliance partners Toshibas umbrella partner program are fully equipped to meet their growth goals by maintaining comprehensive partner marketing programs and their efficient operations; including channel resellers/VARs ISVs and more. Responsibilities range from working both strategically and tactically as well as cross-functionally in the design and execution of operations for indirect sales channels to advising and executing on the appropriate programs and methodologies as part of the evolution of the channels eco-systems including managing partner status/eligibility co-marketing/MDF programs and processes. As a result this makes it easier for our partners to do business with Toshiba while enabling channel sales to achieve their short and long-term objectives for sales revenue profit and market penetration. The ideal candidate is a strong communicator with solid analytical and financial skills able to thrive in a fast-paced environment and motivated by our core values of Respect Empowerment Teamwork Adaptability Integrity and Leadership.

Areas of Expertise & Skills

• 2 years of relevant experience with a college or university degree (or equivalent experience).
• Understanding of B2B partner programs ideally in the high-tech and/or retail technology industry.
• Excellent communication and presentation skillsclear concise and audience-focused.
• Strong financial fluency with the ability to assess the business impact of decisions.
• Proven analytical and reporting skills with an emphasis on execution and insight-driven recommendations.
• Creative motivated and skilled in relationship-building with key decision makers.
• Ability to manage multiple priorities in a high-volume environment with strong adaptability to change.
• Eagerness to learn and stay current with emerging marketing trends and technologies as well as creative/design ability to provide content and design drafts/direction.

Preferred Skills:

• Experience in the retail technology industry (vendor or client side).
• Strong in person and digital communication skills via email social media and online within meetings.
• Able to clearly convey ideas and updates to partners and internal teams.
• Comfortable shifting priorities in a fast-paced dynamic environment.
• Proactive in identifying challenges and finding practical solutions.
• Skilled at fostering trust and collaboration across diverse stakeholders.

Technical Skills:

• Marketing automation platforms: Proficiency in platforms such as Salesforce CRM Oracle Pardot Canva and Asana or Salesforce Marketing Cloud is essential for campaign execution and automation.
  
  
• CRM systems: Experience with CRM systems like Salesforce
  
  
• Basic coding skills: Knowledge of HTML and CSS can be helpful for customizing marketing automation workflows and integrating systems.

Key Responsibilities

1. Alliance Program Management

Support and update partnership channel offerings incentives and alliance programs (MDF BP incentives benefits etc.).

Manage and evaluate Gold & Diamond partners ISVs solution partners and authorized warranty service providers.

Provide operational support: maintain Oracle Channel Management records coordinate marketing access ship plaques and support partner showcase activities.

Cross-Functional Collaboration working effectively with sales procurement and product teams to align strategies and ensure execution.

2. Channel Communications

Contribute to social media discussions to submit Channel-focused content to Marketing for integration.

Ensure compliance communications (e.g. CA recycling law) are delivered.

Engage with Marketing & Communications team to submit information for support within the Marketing teams Agile process for timely planning and delivery of content. Drafts for brand review may also be submitted.

Administering marketing automation systems and ensuring database hygiene.

Defining goals success metrics and reporting on marketing program results.

3. Memberships & Partnerships

Manage external memberships (RSPA RTN etc.) to enhance brand awareness and lead generation.

Support related events webinars and marketing initiatives.

4. Partner Portal Content & Experience

Maintain and improve the partner portal and related tools.

Act as the go-to resource for portal content management and usability.

Ability to provide copy and basic design elements.

5. Financial Efficiency & Reporting

Lead MDF planning forecasting and expense reporting.

Ensure accurate monthly financial submissions for partner and channel activities (via internal systems and 3rd-party platforms like 360 Insights).

Responsible for managing invoices for channel marketing initiatives and serving as a liaison between the marketing and procurement teams to ensure accurate timely processing

6. Cross-Functional Alignment

Partner with internal teams (Sales& Marketing Finance Legal Operations Solutions) to support channel strategy.

Act as a trusted advisor throughout the channel partner lifecycle.

7. Channel Net Promoter Survey

Manage annual survey process: partner lists questionnaire updates results analysis and prioritization of follow-up actions.

Support major partner events (e.g. NRF) audits (JSOX compliance)

8. Other tasks to support the teams activities

Financial Impact

Channel loyalty is directly tied to ease of doing business. This role plays a critical part in ensuring seamless channel operations differentiated partner programs and a high-quality partner experiencedriving growth and long-term success for our ecosystem.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

**Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:**

Group health coverage (medical dental & vision)

Employee Assistance Programs

Company provided life insurance

Employee discounts

Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)