Business Analyst (Work Case Management Pega or Equivalent)

Las Vegas - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a skilled Business Analyst with 6-7 years of experience in Work Case Management specifically with Pega or equivalent enterprise tools. The ideal candidate will play a crucial role in analyzing business needs facilitating communication between stakeholders and driving the successful implementation of case management solutions.

Key Responsibilities

Requirements Gathering: Collaborate with stakeholders to gather document and analyze business requirements translating them into functional specifications.
Process Mapping: Analyze and document current business processes and workflows identifying areas for improvement and optimization using Work Case Management tools.
Solution Design: Work closely with technical teams to design and implement solutions that meet business requirements and enhance operational efficiency.
Testing and Validation: Develop test plans and conduct user acceptance testing (UAT) to ensure that solutions meet business needs and quality standards.
Stakeholder Communication: Facilitate communication between business units and technical teams ensuring alignment on project objectives and deliverables.
Training and Support: Provide training and support to end-users on new systems and processes ensuring smooth adoption and usage of Work Case Management tools.
Continuous Improvement: Stay updated on industry best practices and emerging trends in Work Case Management recommending improvements to existing processes and tools.

Qualifications

Experience: 6-7 years of experience as a Business Analyst with a focus on Work Case Management using Pega or similar enterprise tools.
Education: Bachelors degree in business administration Information Technology MBA IT/CS or a related field.
Technical Skills: Proficient in Pega or equivalent case management systems like Appian IBM Case Manager ServiceNow or SFDC Cloud; familiarity with Agile methodologies and tools (e.g. JIRA Confluence).
Analytical Skills: Strong analytical and problem-solving skills with the ability to translate complex requirements into clear and actionable deliverables.
Communication Skills: Excellent verbal and written communication skills with the ability to interact effectively with various stakeholders.
Certifications: Relevant certifications in Business Analysis Pega or project management (e.g. CBAP Pega Certified Business Analyst) are a plus.

Key Responsibilities

Requirements Gathering: Collaborate with stakeholders to gather document and analyze business requirements translating them into functional specifications.
Process Mapping: Analyze and document current business processes and workflows identifying areas for improvement and optimization using Work Case Management tools.
Solution Design: Work closely with technical teams to design and implement solutions that meet business requirements and enhance operational efficiency.
Testing and Validation: Develop test plans and conduct user acceptance testing (UAT) to ensure that solutions meet business needs and quality standards.
Stakeholder Communication: Facilitate communication between business units and technical teams ensuring alignment on project objectives and deliverables.
Training and Support: Provide training and support to end-users on new systems and processes ensuring smooth adoption and usage of Work Case Management tools.
Continuous Improvement: Stay updated on industry best practices and emerging trends in Work Case Management recommending improvements to existing processes and tools.

Qualifications

Experience: 6-7 years of experience as a Business Analyst with a focus on Work Case Management using Pega or similar enterprise tools.
Education: Bachelors degree in business administration Information Technology MBA IT/CS or a related field.
Technical Skills: Proficient in Pega or equivalent case management systems like Appian IBM Case Manager ServiceNow or SFDC Cloud; familiarity with Agile methodologies and tools (e.g. JIRA Confluence).
Analytical Skills: Strong analytical and problem-solving skills with the ability to translate complex requirements into clear and actionable deliverables.
Communication Skills: Excellent verbal and written communication skills with the ability to interact effectively with various stakeholders.
Certifications: Relevant certifications in Business Analysis Pega or project management (e.g. CBAP Pega Certified Business Analyst) are a plus.