Business Process Analyst – RMA (SAP & Salesforce)
Business Process Analyst – RMA (SAP & Salesforce)
Posted on :
24-09-2025
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara California that develops computer processors and related technologies for business and consumer markets. global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories graphics processors motherboard chip sets and a variety of components used in consumer electronics goods.
Job Title: Business Process Analyst RMA (SAP & Salesforce)
Work Location: Austin TX 78728
Duration: 12 Months
Work Type: Temporary Assignment
Job Type: (Hybrid) 2x a week
Job Description:
- We are looking for a highly analytical and collaborative Business Process Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment.
- This role bridges the gap between the RMA operations team customer support and IT ensuring seamless integration and optimization of SAP and Salesforce platforms to support reverse logistics warranty returns and customer satisfaction.
Key Responsibilities:
- Analyze and document RMA workflows specific to semiconductor product returns
- Collaborate with cross-functional teams including Quality Customer Operations Logistics and IT to improve RMA processes
- Act as the functional SME for RMA-related processes in SAP Salesforce and other internal systems
- Translate business needs into functional and technical requirements for system enhancements and integrations
- Execute configuration testing and deployment of SAP Salesforce and other internal system updates related to RMA
- Provide training and documentation to end-users and stakeholders on RMA tools and processes
Education & Experience:
- Bachelors degree in Engineering Business Supply Chain or Information Systems
- 3 5 years of experience in business process analysis or operations support preferably in the semiconductor or electronics industry
- Experience with Supply Chain preferably RMA reverse logistics and warranty management
Required Qualifications:
- Strong working knowledge of SAP and Salesforce
- Excellent analytical communication and stakeholder engagement skills
- Proficiency in process mapping tools (e.g. Visio Lucidchart) and data analysis (Excel Power BI etc.)
- Proficiency in Word Excel Power Point
- Experience working with global teams and multi-site operations
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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