Assistant Lab Technician
Assistant Lab Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- This role involves handling and preparing specimens for laboratory testing ensuring accurate data entry and documentation and serving as the primary point of contact for customers.
- The position requires maintaining compliance with laboratory policies ensuring customer satisfaction from sample receipt through final reporting and supporting team members in delivering high-quality compliant results.
- Proper handling of received specimens
- Prepare specimens for laboratory testing
- Enter and QC sample information in LIMS; scan supporting documents
- Review test requisition forms and shipment manifests to verify documentation against samples
- Resolve sample and documentation discrepancies collaborating with team members as needed
- Ensure customer satisfaction throughout laboratory processing
- Route specimens to appropriate workflows for downstream testing
- Serve as primary customer contact for all laboratory tests (clinical pharma and clinical trial)
- Manage customer needs from kit/sample delivery to final reporting
- Maintain complaint log and escalate issues to leadership
- Ensure policies and procedures reflect current practice
- Maintain accurate billing and reimbursement records for clinical samples
- Maintain accurate logs of current samples in testing
- Perform quality checks on deliverables; coordinate second QC check when required
- Train other personnel as needed
- High School diploma (Associates degree strongly preferred)
- 1 year of experience as an Accessioning Technician or equivalent role
- Minimum 2 years of customer service experience
- Proficiency in computer skills (Word Excel information systems)
- Excellent verbal and written communication skills
- Strong understanding of regulatory compliance and HIPAA
- Experience handling potentially biohazardous specimens
- Knowledge of medical terminology
- Positive adaptable and flexible attitude in a fast-paced evolving work environment
- Demonstrated ability to maintain accuracy and attention to detail under pressure
- Previous training or mentorship experience in a laboratory settin
Employment Type
Full-time
