Apptad- Salesforce Service Cloud Developer

Seattle - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

8 years of hands-on Salesforce engineering experience (Apex SOQL/SOSL Visualforce Lightning Web Components Flows).
Deep expertise in Salesforce Service Cloud (Case Management Omni-Channel Service Console Knowledge automation).
Proven experience implementing Agent force AI solutions (chatbots AI-assisted routing case classification).
Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.
Experience integrating Verint WFM with Service Cloud for scheduling adherence and workforce optimization.
Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
Skilled with Salesforce APIs (REST SOAP Bulk Streaming) for enterprise integrations.
Proficiency with GitLab and CI/CD pipelines (scratch orgs packages Git DevOps tooling).
Familiarity with enterprise systems in Inventory Commerce Payments and Order Management.
Experienced in Agile/Scrum environments collaborating with product owners BAs and QA teams.
Strong leadership and mentorship ability: guiding developers running code reviews enforcing best practices.

Excellent problem-solving skills with a focus on customer experience KPIs (AHT FCR CSAT).

Job Description 8 years of hands-on Salesforce engineering experience (Apex SOQL/SOSL Visualforce Lightning Web Components Flows). Deep expertise in Salesforce Service Cloud (Case Management Omni-Channel Service Console Knowledge automation). Proven experience implementing Agent force AI solutions ...