Senior NOC Technician

Frisco, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Senior NOC Technician

Location: Frisco TX

Duration: / Term: 6 months

Job Description:

Experience Desired: 5 Years.

Key required skills

Serve as a subject matter expert across telecom platforms (GSM UMTS LTE IP messaging).
Provide leadership in managing network outages from localized incidents to network-wide events.
Lead and mentor NOC personnel offering technical guidance and skill development.
Develop and maintain training programs and operational documentation.
Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.
Support capital program deployments through real-time alarm monitoring initial triage and break-fix change execution.
Provide 24/7 operational monitoring ticket handling and troubleshooting to ensure network stability and minimize post-deployment issues.
Monitor KPIs alarms and system degradations escalating where needed to ensure proper implementation and network performance.
Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
Respond to alarms from tools such as One Console Splunk OpenSearch NetScout and CyberArk.
Work closely with deployment teams (e.g. NCI/ATAC) to escalate and resolve service-impacting issues.
Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Technical Experience and Skills

4 7 years of technical experience in telecom or network operations.
Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF BGCF MRF SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
Experience working with Automation tools
Strong expertise in core networking protocols and diagnostic tools.
Effective leadership communication and documentation skills.
Proficient in using standard tools such as Microsoft Office and relevant network databases.

Key Skills:

Network Operations Troubleshooting L1 Support

Job Title: Senior NOC Technician Location: Frisco TX Duration: / Term: 6 months Job Description: Experience Desired: 5 Years. Key required skills Serve as a subject matter expert across telecom platforms (GSM UMTS LTE IP messaging). Provide leadership in managing network outages from localized in...