Field Service Technician

Job Summary: As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills field service experience and the flexibility to travel to customer sites as needed.  To provide appropriate service coverage in the region the ideal candidate will be based within commuting distance of our Woodridge IL office but also be within travel distance of Central and Southern IL.

Key Responsibilities: 

Field Service Duties:

• Install configure and test systems at customer locations according to specifications and procedures

• Perform scheduled preventive maintenance on existing equipment and systems

• Diagnose and troubleshoot equipment and system issues on-site

• Repair or replace faulty components and parts as needed

• Provide training and guidance to customers on the proper operation and maintenance of equipment

• Maintain accurate service records and documentation

• Respond promptly to service calls and customer requests

• Follow all safety protocols and procedures when working on-site

Technical Support Duties:

• Provide remote technical support via phone and email to both internal and external customers

• Troubleshoot system issues

• Walk customers through problem-solving steps and solutions

• Create knowledge base articles to document solutions to common issues

• Handling of customer warranty claims

• Escalate issues to management when needed

• Maintain up-to-date knowledge of products services and technical developments

This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background outstanding customer service skills and the flexibility to work both on-site and remotely as needed. 

Qualifications :

Qualifications:

• High school diploma or equivalent; technical or vocational training is preferred

• Minimum of 2 years of experience as a Field Service Technician or in a related role

• Strong technical aptitude and ability to troubleshoot and repair equipment

• Excellent problem-solving and analytical skills

• Proficient in using diagnostic tools and equipment

• Ability to read and interpret technical manuals schematics and diagrams

• Strong communication and customer service skills

• Willingness to travel to customer sites as required

• Valid drivers license and clean driving record

Additional Preferred Qualifications:

• Associates degree or certification in a relevant technical field

• Prior experience with ELGA Labwater product lines

• Salesforce CRM experience

Additional Information :

We offer a competitive salary package and benefits along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service we encourage you to apply for this rewarding opportunity

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

(Salary Range $70000 - $80000 a year) incentives 

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

Yes

Employment Type :

Full-time