ServiceNow Managed Services Consultant
ServiceNow Managed Services Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Responsibilities:
- Managed Services Operations: Provide ongoing support for ServiceNow modules (ITxM CSM HRSD IRM SecOps SPM) including incident resolution problem management service request fulfillment and change management.
- Platform Enhancements: Design and implement enhancements to ServiceNow workflows forms and reports leveraging out-of-the-box (OOB) capabilities and minimal customization to improve functionality and user experience.
- Incident and Problem Resolution: Diagnose and resolve incidents and problems across ServiceNow modules collaborating with support teams to minimize disruptions and update the knowledge base with solutions.
- Service Request Management: Fulfill service requests (e.g. access provisioning report generation) using ServiceNows self-service portals and automation tools like Flow Designer.
- Platform Maintenance: Perform routine maintenance tasks including monthly cloning activities patch management and bi-annual platform upgrades ensuring system stability and compatibility with integrations.
Education: Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
Experience:
- 4 years of experience in ServiceNow administration development or architecture with at least 2 years focused on managed services or support/enhancement roles.
- Proven expertise in implementing and supporting ServiceNow modules: ITxM (ITSM ITOM ITBM) CSM HRSD IRM SecOps and SPM.
- Hands-on experience with incident resolution service request fulfillment cloning activities patch management and platform upgrades in enterprise environments.
- Familiarity with integrations involving SAP Active Directory and other enterprise systems in the oil and gas or similar industries.
Certifications:
- ServiceNow Certified System Administrator (mandatory).
- At least one of the following ServiceNow certifications (highly preferred):
- Certified Implementation Specialist ITSM
- Certified Implementation Specialist Customer Service Management
- Certified Implementation Specialist Human Resources
- Certified Implementation Specialist Risk and Compliance
- Certified Implementation Specialist Security Operations
- Certified Implementation Specialist Strategic Portfolio Management
- ITIL Foundation or higher (preferred).
Employment Type
Full Time
