Case & Email Support Specialist in Cairo
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Job Description
Launch Your Career in Case & Email Support!
Are you organized detail-oriented and driven to deliver excellent client service Step into the role of On-Site Case & Email Support Assistant and play a key part in managing communication and case handling while building valuable experience in administration and customer service.
Role Overview:
In this role youll be the main point of contact for clients and partners via email ensuring cases are tracked updated and resolved efficiently. Youll manage records follow up on ongoing matters and provide daily reports to your team lead. With full training and ongoing support youll join a motivated team that values responsibility organization and collaboration.
Key Responsibilities:
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Handle professional email communication with clients and partners
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Track and manage ongoing cases from start to resolution
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Update records accurately and follow up regularly
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Report daily progress and outcomes to the team lead
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Collaborate with colleagues to ensure smooth case handling
Requirments:
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Very good English (spoken & written) is a must
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1-2 years of experience in customer service administration or case handling
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Strong communication and organizational skills
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Punctual responsible and able to work effectively in a team
Why to Join Us:
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Competitive salary: 8000 - 12000 EGP
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Full training to set you up for success
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Opportunity to develop skills in administration and client support
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Rotational shifts (Morning / Afternoon / Night) for flexibility
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Supportive work environment fostering growth and collaboration
Employment Type
Full Time
