| Detailed job description - Skill Set: | - Good verbal and written communication skills in Spanish and English
- Attend the client meetings should be able to translate from English to Spanish and vice-versa
- Should be able to articulate in business language
- Monitor Oracle Cloud environments for alerts and performance issues.
- Respond to user-reported incidents and service requests via ticketing systems.
- Perform initial diagnosis and troubleshooting of Oracle Cloud services (IaaS PaaS SaaS).
- Document issues resolutions and escalation paths clearly and accurately.
- Escalate unresolved or complex issues to L2/L3 support teams.
- Maintain knowledge base articles and standard operating procedures.
- Ensure compliance with SLAs and support processes.
- Assist in user access management and basic configuration tasks.
- Coordinate with Oracle support for vendor-related issues.
|
| Mandatory Skills | - Spanish and English language (Must have)
- Basic understanding of Oracle Cloud services (OCI Fusion Apps etc.).
- Familiarity with ticketing tools (e.g. ServiceNow Jira).
- Strong communication and customer service skills.
- Ability to work in shifts and under pressure.
- Basic knowledge of networking databases and operating systems
|
Detailed job description - Skill Set: Good verbal and written communication skills in Spanish and English Attend the client meetings should be able to translate from English to Spanish and vice-versa Should be able to articulate in business language Monitor Oracle Cloud environments for alert...
| Detailed job description - Skill Set: | - Good verbal and written communication skills in Spanish and English
- Attend the client meetings should be able to translate from English to Spanish and vice-versa
- Should be able to articulate in business language
- Monitor Oracle Cloud environments for alerts and performance issues.
- Respond to user-reported incidents and service requests via ticketing systems.
- Perform initial diagnosis and troubleshooting of Oracle Cloud services (IaaS PaaS SaaS).
- Document issues resolutions and escalation paths clearly and accurately.
- Escalate unresolved or complex issues to L2/L3 support teams.
- Maintain knowledge base articles and standard operating procedures.
- Ensure compliance with SLAs and support processes.
- Assist in user access management and basic configuration tasks.
- Coordinate with Oracle support for vendor-related issues.
|
| Mandatory Skills | - Spanish and English language (Must have)
- Basic understanding of Oracle Cloud services (OCI Fusion Apps etc.).
- Familiarity with ticketing tools (e.g. ServiceNow Jira).
- Strong communication and customer service skills.
- Ability to work in shifts and under pressure.
- Basic knowledge of networking databases and operating systems
|
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
