Laptop Imaging Technician

Company:

• Grant Thornton is a major Audit Tax and Advisory Services company offering a broad range of services in strategy and consulting operations technology and more across various industries.
  
• In the U.S. Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP a licensed certified public accounting (CPA) firm that provides audit and assurance services and Grant Thornton Advisors LLC (not a licensed CPA firm) which exclusively provides non-attest offerings including tax and advisory services.
  
• In 2025 Grant Thornton formed a multinational multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice as well as independent American and Irish audit practices.
  
• With $2.7 billion in revenues and more than 50 offices spanning the U.S. Ireland and other territories the platform delivers a singular client experience that includes enhanced solutions and capabilities backed by powerful technologies and a roster of 12000 quality-driven professionals.

Location: Onsite 5 days/week in Downers Grove IL - 3333 Finley Rd Ste 700 in Downers Grove IL 60515

Duration: 6 months with potential to convert to extend

Overview:

• Grant Thornton is seeking a detail-oriented and hard-working Laptop Imaging Technician to join our Laptop Depot team in a fast-paced high-volume environment.
• You will be responsible for imaging and configuring Windows laptops in bulk ensuring each device meets company standards and is ready for deployment.

Responsibilities:

• Image and configure Windows laptops in bulk using SCCM task sequences (initiation only).
• Perform first-time setup steps for new laptops including required software and configuration.
• Assist with laptop refresh projects including device replacement and data migration.
• Conduct quality control and assurance on all imaged laptops.
• Troubleshoot imaging issues (e.g. PXE boot) document findings and escalate as needed.
• Accurately update tickets and asset management systems.
• Wipe retired assets and coordinate returns to leasing companies.
• Move and organize laptops on a large imaging bench (up to 60 laptops at a time).
• Schedule repairs with hardware vendors and process asset return packages.
• Collaborate as part of a 5-person team reporting to the Laptop Imaging Depot Team Lead.
• Provide high-volume service while maintaining quality and attention to detail.
• Perform other duties as assigned.
  

Qualifications:

• 5 years of experience with Windows laptop imaging (SCCM task sequence experience preferred).
• Hands-on experience in IT support desktop deployment or similar technical roles.
• Strong troubleshooting and problem-solving skills.
• Fast typing or touch typing skills preferred.
• Ability to lift at least 50 pounds and move quickly between workstations.
• High attention to detail and ability to follow instructions.
• Excellent communication skills and ability to work in a team.
• Relevant IT certifications are highly desirable such as:

• CompTIA A
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Windows Client
• Any other industry-recognized IT certifications

• Business casual dress required.

Interview Process:

• 30-45 minute technical interview with the Depot Lead and the Manager of End User Technology.