Digital Account Manager
Digital Account Manager
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Job Description
US
Its how brands walk the talk that matters most. Thats where ruckus Digital/APEX PR comes in. We help brands connect to what matters most to people by shifting perceptions and making real connections.
Our unmatched track record of award-winning campaigns client retention and client satisfaction is a testament to our ability to get it right over and over again. Our work extends to all sectors and the key to our success is a fusion of senior level strategists creative ideas a passion for our work client collaboration and a disciplined focus on achieving results that impact our clients bottom line. If youre a highly organized creative and proactive project manager whos obsessed with tracking the pulse of culture come join our team in creating share-worthy stories across all the feeds.
YOU:
- Responsible for developing and executing social/influencer strategy in conjunction with the account lead
- Provide oversight and management of junior team members across social programs providing QA and direction
- Establish a client relationship and act as a day-to-day point of contact on relevant programs
- Assist in program measurement (paid and organic) helping to refine and grow Apexs approach to reporting.
- Working with team to ensure client expectations are met and exceeded
- Understand your clients business goals and provide insights/ digital solutions to help further their business
- Lead the creation of full omni-channel plans in conjunction with the Group Director/teams ensuring the plans are moving forward and hitting deadlines
- Develop the initial strategic framework for a plan with a POV. Work with PR team to develop a 360 approach
- Lead the strategy execution and optimization of paid social campaigns across platforms including Meta TikTok YouTube and Pinterest
- Translate client objectives into targeting strategies creative briefs media plans and budget allocations for paid social
Stay on top of paid media trends algorithm updates and new ad products proactively identifying new opportunities for clients- Write edit and proofread client-ready internal and external communications content. Oversees material developed by junior staff
- Collaborate on regular performance reporting providing perspective on nuances of results with recommendations for optimization
- Manage crisis situations quickly and effectively on different social platforms
- Proactively participate in the new business process including research audits idea contribution and proposal development. Includes reactive and proactive outreach
Advise clients and team on digital marketing best practices trends and new opportunities- Develop and manage budgets and communicate with team/clients. Providing projection hours to junior staff and handling invoicing
Take an active role in fostering a culture of continual learning taking risks without the fear of making mistakes
THE ASK:
- 5-8 years of professional experience with digital/social media platforms - agency experience required
- Proficient on major platforms Instagram TikTok Facebook Instagram Twitter YouTube etc.
- Solid understanding of analytic and social media tools such as Google Analytics and Hootsuite
- Strong communication interpersonal and relationship-building skills
- Experienced project manager able to juggle multiple projects at once
- Remain on the pulse of social media trends ecosystem changes and best practices
- Ability to translate direction from internal leadership and external clients into social media deliverables.
- Experience with Canva Photoshop Brandwatch Sprout Social Meltwater or equivalent social management platforms
- Copywriting experience
- Experience with Microsoft Suite 365
- Excellent communication skills
- Must have a university degree or college diploma in a relevant field such as marketing public relations communications and/or have equivalent work experience
Compensation:
ruckus Digital/APEX is committed to offering competitive pay for the role and experience that the candidate brings. The salary range for this role is $70000 to $90000 depending on experience.
This is a full time position at 40 hours a week but may also require after office hours or weekend attendance due to events or client initiatives. ruckus Digital/APEX has a hybrid work model employees are expected to be in the office 2-3 days. We feel that this model promotes creativity collaboration and professional development while still giving employees the flexibility of remote work.
This is also an opportunity to work with the best digital/PR teams in the business. We offer learning development and mentorship so that our team can grow and we can promote from within where possible.
In addition to comprehensive health and dental benefits ruckus Digital/APEX offers a wellness allowance and a cell phone/internet allowance.
We prioritize taking care of our team through transparency staff events continued learning and a company-wide bonus structure.
ruckus Digital/APEX is dedicated to employment equity and welcomes diversity in the workplace. We recognize that the best candidate may not meet all of the criteria listed above. We encourage all those interested and with relevant experience to apply even if they dont match the job posting perfectly. We welcome diverse out-of-the-box thinking and we strive to provide an environment for learning growth and innovation.
If you require any accommodation during the recruitment process please reach out to .
Required Experience:
Manager
Employment Type
Full-Time
