Assistant Director- Fund Management Scholarship Ops & Systems
Assistant Director- Fund Management Scholarship Ops & Systems
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Job Description
About the Opportunity
Summary
The Assistant Director- Fund Management Scholarship Ops & Systems is pivotal in the administration optimization and stewardship of student support funding at Northeastern University. Reporting to the Sr. Associate Director of Fund Management and working in close partnership with Student Financial Services this position is responsible for managing the universitys scholarship management database overseeing the operational workflow for donor-funded scholarship awarding and ensuring the effective use and compliance of restricted scholarship funds.
This individual will serve as the primary liaison between the Fund Management team and Student Financial Services coordinating the annual and term-based scholarship awarding cycles and maintaining accurate fund criteria. The Assistant Director will also collaborate with colleagues across Advancement colleges and administrative units to support donor intent improve student experience and ensure timely and accurate utilization of scholarship funds.
In addition to overseeing daily operations the Assistant Director will lead the continuous improvement of scholarship-related systems and processes including enhancements to the scholarship management platform development of business rules and logic for fund matching and documentation of award workflows. The incumbent will provide training and support to staff and ensure strong data governance and reporting capabilities to support institutional priorities and donor stewardship.
Minimum Qualifications
Bachelors degree and 35 years of progressively responsible experience in higher education administration financial aid scholarship operations or a related area.
The ideal candidate will have a strong working knowledge of scholarship management systems such as Scholarship Manager or Award Management as well as experience with CRM platforms like Ascend Salesforce or Blackbaud NXT.
Candidates must demonstrate the ability to work collaboratively across Northeasterns global network and have a proven track record of success in fast-paced growth-oriented environments that require flexibility and responsiveness to shifting priorities.
Exceptional organizational and analytical skills are essential along with excellent written and verbal communication abilities.
The position also requires a strong customer service orientation the ability to manage multiple priorities simultaneously and a commitment to supporting both internal stakeholders and student recipients through efficient and compliant scholarship fund administration.
Key Responsibilities
Awarding Coordination & Support:
Manage the university-wide student support awarding process in collaboration with Student Financial Services to ensure efficient and timely award distribution.
Serve as the primary point of contact for inquiries related to student support funds troubleshooting and resolving awarding issues in coordination with college and unit partners.
Conduct proactive and regular outreach to college and unit stakeholders to monitor awarding activity.
Ensure timely and accurate data entry of awards into the Ascend CRM system.
Scholarship Manager System Oversight:
Act as the primary Advancement administrator for the Scholarship Manager platform ensuring all student support funds and applications are accurately set up and maintained.
Perform annual system updates including aligning academic programs and majors with appropriate fund eligibility criteria.
Develop and deliver onboarding and training sessions (at least twice per year) for new and existing system users across the university.
Maintain a Microsoft Teams site that houses up-to-date training resources guidance materials and session recordings for partners in colleges and administrative units.
Strategic Expansion of Scholarship Manager Platform:
Lead the structured onboarding process for new colleges and units adopting the Scholarship Manager system.
Promote best practices in scholarship administration and ensure a consistent transparent and student-centered experience across all academic units.
Collaborate with internal stakeholders to identify expansion opportunities and streamline system adoption.
Fund Spending Oversight & Issue Resolution:
Monitor donor-funded scholarship spending activity to identify underutilized funds or discrepancies in usage.
Collaborate with the Fund Management team Senior Associate Director of Donor Relations and college/unit representatives to develop fund utilization plans that align with donor intent.
Investigate and troubleshoot fund-related issues recommending appropriate actions to ensure compliance with university policies gift agreements and regulatory requirements.
Position Type
AdvancementAdditional Information
Northeastern University considers factors such as candidate work experience education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical vision dental paid time off tuition assistance wellness & life retirement- as well as commuting & transportation. Visit for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
107SExpected Hiring Range:
$52820.00 - $74607.50With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Required Experience:
Director
Employment Type
Full-Time
