Application Support Engineer Level1
Application Support Engineer Level1
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Job Description
IDEMIA Secure Transactions a division of IDEMIA Group is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance IST is trusted by over 2000 financial institutions mobile operators automotive manufacturers and IoT providers worldwide. Every day IST secures billions of essential transactions ensuring the highest levels of data protection and convenience.
Purpose
We are looking for Application Support Engineer which is a customer-oriented role responsible for technical assistance maintenance and implementation of system components deployed by IDEMIA. You will work closely with the application support team members to troubleshoot issues provide technical assistance to customers and contribute to the improvement of applications performance and reliability.
Key Missions
Your mission:
- Monitor IDEMIA services and application performance identifying potential issues
- Offer first response to IDEMIA customers complying with strict SLAs.
- Assistance for resolving customers technical issues related to IDEMIA applications
- Work independently for problems analysis and implementworkarounds in compliance with IDEMIA support standards and conventions.
- Analyze diagnose and provide workarounds until the fix can be supplied to the customer.
- Provide technical expertise on IDEMIA products and support fundamentals to internal or external customers as required.
- Assist all support team staff as required in order to meet deadlines and customer support priorities.
- Establish and maintain trust with the customer providing technical assistance as required.
- Monitoring of the existing contract with providers involved in the provision of the servicein order to ensure the performance of the defined activities to meet the commitments agreed with customers service levels scheduled and corrective maintenance.
- Follow up on the execution of works carried out by second-level support to ensure compliance with standards specifications and scheduled activities.
- Provide input as required on product and customer specific functionality configuration and usage for training and documentation purposes.
- Analyze failure and ensure operational recovery within agreed SLA through standard procedure or ad-hoc workarounds
- Follow up on incidents and document their solution in tickets or KB
- Share skills and experience with other groups within the organization with the aim of establishing consistency and improving service quality within the company.
Other Responsibilities
- Proactively and promptly identify and assist to resolveany relevant key issues and/ or risks.
- Understand follow and improve upon all formally communicated methodologies processes policies and values. Focusing always on delivering consistent reliable repeatable scalable and quality outcomes.
- Provide support and encouragement to other team members participate in the up-skilling and training of colleagues or new staff.
- Work on continuous improvement process by analyzing recurrent incidents and designing long term solutions or improvements.
To succeed on this position you should have following:
- Batch programming basic knowledge of Unix/Linux CLI (Ubuntu) and Windows Operating Systems
- Databases: MySQL/Microsoft SQLServer and logical understanding of SQL queriesNoSQL distributed databases
- Basic understanding of the monitoring tools andLog investigation (search patterns understand logging structure)
- Basic computer networking skills
- General understanding of cloudcomputing concepts particularly focusing on Microsoft Azure. Amazon Web Services (AWS) is a plus
- Advanced level of English
- Romanian is preferable
The role is based in Bucharest Romania with fully on-site work in 12 hours shifts.
Profile & Other Information
We are looking for:
- Someone ready to work fully from the office and not afraid of 12 hours work shifts.
- Ateam playerwho is self-motivated and capable of working independently.
- Someone who is eager and able to quickly learn new skills and technologies.
- Customer-oriented individuals focused on resolving problems.
- Candidates pursuing or having a degree in Computer Science Telecommunications Information Technology Mathematics or related field.
- Candidates with a keen attention to detail and the ability to effectively prioritize tasks.
- Candidates with distributed attention excellent communication and interpersonal skills.
- Individuals with strong problem-solving skills and a passion for technology.
- Candidates able to maintain confidentiality and security of sensitive information and follow strict security rules.
By choosing to work at IDEMIA IST you will join a unique tech company offering a wide range of growth opportunities. You will contribute to a safer world collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life regardless of how they look where they come from who they love or what they think.
We deliver cutting edge future proof innovation that reach the highest technological standards and were transforming fast to stay a leader in a world thats changing fast too.
At IDEMIA people can develop their expertise and feel a sense of ownership and empowerment in a global environment as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Employment Type
Contract
