Customer Service Representative- Airport
Customer Service Representative- Airport
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Note for Current UM Employees
Current employees must apply internally via ConnectU >
The University of Mississippi
The University of Mississippi fondly referred to as Ole Miss stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant inclusive community where every member student faculty and staff can achieve their fullest potential.
Department Summary
The Airport at Ole Miss serves both the University and the general public. We provide services to support travel for students administration athletics and visitors. The airport staff is a small close-knit team that stands on a culture of safety teamwork and accountability.
Role Specifications
Below you will find classification and compensation information. For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page
Family -Administration
Sub-Family - Customer Service
Career Track / Level - O1
Grade - 1
Role Summary
Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The CSR is the customer-facing representative of the airport. Responsibilities include general front office and back office administrative tasks to provide the highest level of customer service phone and guest reception fuel orders processing ramp fee and fuel payment and other duties as assigned. The CSR should be friendly approachable and have a passion for customer service. Skills required include organization basic computer skills great communication and attention to detail.
Ability to work weekends and some holidays as needed.
Examples of Work Performed
- Process payments and receipts through the POS
- Answering phones
- Assisting customers pilots crew etc with general inquiries
- Welcoming customers and assisting their needs
Essential Functions
These essential functions include but are not limited to the following. Additional essential functions may be identified and included by the hiring department.
to customer inquiries and service requests by phone email or chat through the case or client management system.
accurate information to resolve customer inquiries.
case notes in the case management system for each customer inquiry or request.
issues to customer service leaders or to central units.
customers as best as possible for out-of-scope inquiries.
questions and concerns; provides detailed information on items escalated to other business units.
cases until customer requests are fulfilled or inquiries are answered.
Minimum Education/Experience
Education: High School or Equivalent
EEO Statement
The University of Mississippi provides equal opportunity in any employment practice education program or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race color gender sex pregnancy sexual orientation gender identity or expression religion national origin ethnicity citizenship age disability military status protected veteran status genetic information or any other legally protected status.
Minimum Physical Requirements
Physical Requirements: These physical requirements are not exhaustive and additional job-related physical requirements may be added to these by individual agencies on an as needed basis.
Corrective devices may be used to meet physical requirements.
Physical Exertion: The incumbent may be required to lift up to approximately 10 pounds.
Vision: Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.
Motor Coordination: While performing the duties of this job the incumbent is frequently required to talk and hear; and use hands to finger handle or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms
Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.
Background Check Statement
Offers are contingent upon completion of drug and alcohol screening. Selected candidates must submit and successfully pass the screening prior to employment and placement within the position.
The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check and when appropriate a financial (credit) report or driving history check.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
