Bilingual Customer Care Agent
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Job Location:
Monthly Salary:
Posted on:
23-09-2025
Vacancies:
1 Vacancy
Job Summary
Its not a package. Its a promise.
As Canadas leading integrated freight package and logistics provider weve been helping promises get where they need to be for more than 60 years. How does the magic happen The journey starts with you. The places we go the elements we brave the promises we deliver its all possible because of our people. So whether youre looking to build new skills make an impact in your community or inspire your team we go there for you.
Description
Location: Dieppe NB (Hybrid/remote and in-person)
Shift: 37.5h/week flexibility required to work on different shifts as needed
Pay-rate: $21.16 per hour
Bilingual Role (French/English required)
- Schedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.
- Providing correct and updated information to customer inquiries on rates transit times products procedures etc. for any shipments being delivered to domestic destinations.
- Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.
- Directing customers to the appropriate department when required.
- Completing all necessary forms relative to customer service.
- Decision quality scheduling calls require the ability to synthesize many options and quickly make decisions.
Responsibilities
Qualifications:
- Must possess excellent oral communications skills.
- Be able to work in high-pressure situations.
- Must demonstrate a pleasant can do attitude.
- Ability to adapt to rapidly changing circumstances.
- Basic Geography knowledge.
- Bilingualism an asset.
- Multifunctional (Pick up and Trace) experience.
Competencies
POSTING DETAILS
Location: 540 - Moncton Cust Care
Working Conditions: Retail Center Environment
Reports to: Supervisor Customer Support
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process we will work with you to meet your needs.
At Purolator we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening the application process may involve the integration of human oversight with an automated AI solution (AI Tool) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages such as resume screening and skills assessments and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process please contact:
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values go to .
At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live work and play.
Required Experience:
Unclear Seniority
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
To succeed and grow, small business owners need a courier they can trust. Rely on Purolator for time-definite shipping, so you can focus on your business.
