Complaint Handler Dutch Speaker
Complaint Handler Dutch Speaker
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Job Description
Are you fluent in Dutch and passionate about helping customers Do you enjoy investigating and resolving issues with care and precision If so we have the perfect role for you!
Join one of the worlds largest insurance companies where youll have the chance to grow your skills enjoy excellent employee benefits and thrive in a diverse and inclusive workplace.
Were looking for a Dutch-speaking Complaint Handler to join our European Complaints Team. This role can be based in either our Glasgow or Madrid office. As part of the team youll play a key role in ensuring complaints are assessed managed and resolved in a fair and timely manner. Youll also handle a caseload of regulated complaints investigating them in line with regulatory requirements. We will also consider German or French language skills for this role.
We welcome candidates with experience in customer service roles across industries such as financial services call centre or hospitality. Comprehensive training on complaint processes and regulations will be provided to set you up for success in this role.
Key Responsibilities:
Identify investigate and resolve complaints promptly and fairly
Conduct thorough investigations to determine root causes
Draft clear and professional Final Resolution Letters
Meet quality and efficiency standards set by Chubb
Adhere to SLA and regulatory timelines
Manage your caseload effectively
Work within Chubbs standards and frameworks
Participate in the Training and Competency Framework
Qualifications
Previous experience in complaint handling or customer service
Fluency in Dutch
Fluency in German or French language will also be considered
Advanced (C1) level of English (essential)
Excellent listening skills
Strong verbal and written communication skills
Experience liaising with regulatory bodies (e.g. Financial Ombudsman) is desirable
Proficiency in Microsoft Office packages
Insurance knowledge is a plus but not essential
Integrity. Client focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.
Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Employment Type
Full-Time
