Part-Time Patient Care Coordinator
Part-Time Patient Care Coordinator
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Job Description
PART-TIME PATIENT CARE COORDINATOR
Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients coordinate in-bound scheduling check in/out and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence coordinating patient documentation and eligibility/schedule review to ensure a smooth flow for our providers schedules. This role requires availability Mondays 11AM-5PM in Skokie Tuesdays 8AM-4PM in Skokie/Lakeview and Thursdays 8AM-4PM Lakeview. The schedule and travel locations are subject to change.
This role will report to the Scheduling Lead.
PRIMARY RESPONSIBILITIES
- Register and schedule patients for a range of ENT Sleep Imaging Cosmetic Allergy Audiology Oral Appliance and Post-Operative appointments.
- Ensure appropriate and accurate data entry of patient information
- Ensure insurance verification accuracy through EMR system and/or directly with the patients insurance
- Ensure copies of insurance photo ID outside medical records and any required referrals are entered into the EMR system
- Courteously collect outstanding balances and copayments in advance of patient appointments
- Promptly respond to patient and provider inquiries via telephone web SMS and EHR systems
- Provide knowledgeable responses to patients patient family members providers and Chicago ENT team members in a courteous and professional manner
- Assist with group administrative tasks including
- Sorting faxes
- Verifying virtually scheduled appointments via ZocDoc Healow and PerfectServe
- Monitoring tasks assigned internally to User Scheduler and User Front Desk as assigned by the Scheduling Lead
- Responding to voicemail messages and Glacial inquiries
- Reviewing provider schedules for accuracy and rescheduling as needed
- Monitoring the general email box
- Registering patients referred to the practice
- Patient care coordination including outreach to patients primary care providers and/or other specialist offices
- Travel may be required to any of Chicago ENT/Chicago Sleep or its affiliated sites
- Other duties as individually assigned
REQUIRED QUALIFICATIONS
- High school diploma or equivalent required
- Ability to work within an EMR database and navigate through a Windows environment required
- Bilingual in English and Spanish (speaking writing and comprehension)
- Must be able to type a minimum of 30 words per minute with 90% or greater accuracy
PREFERRED QUALIFICATIONS
- 1-5 years of experience as a healthcare call center representative patient access representative patient service representative medical scheduler medical assistant or medical receptionist
- Experience working in a Sleep or ENT Specialist Office
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
CERTIFICATES LICENSES REGISTRATIONS
All employees are required to provide proof of vaccination or exemption.
ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits including medical/dental life and disability coverage generous vision benefits a 401 (k) plan with a match vacation time and weekends and major holidays off.
Required Experience:
IC
Employment Type
Part-Time
