HR Service Partner

Role Summary

As an HR Services Partner you will play a pivotal role in delivering strategic HR support and operational excellence across the EU region. With deep expertise in SAP SuccessFactors and HR Shared Services you will collaborate with business leaders to drive transformation optimize HR systems and ensure seamless service delivery. This role demands a proactive solution-oriented professional with a strong understanding of European HR practices and a passion for continuous improvement.

Your Responsibilities

Job Title: HR Services Partner
Experience Required: 6-10 years
Specialization: ** SuccessFactors HR Shared Services (EU Region) **MUST**

Key Responsibilities

HR Shared Services Operations - EU operations

• Oversee core HR service delivery such as onboarding offboarding payroll coordination and benefits administration.
• Ensure compliance with SLAs and drive continuous improvement in service quality.
• Analyze service metrics to identify trends resolve issues and enhance operational efficiency.

Strategic HR Partnership

• Align HR services with business objectives through close collaboration with leadership.
• Serve as a trusted advisor on HR policies employee relations and workforce planning.
• Lead and support HR transformation initiatives across EU countries.

SuccessFactors Expertise

• Configure optimize and support SAP SuccessFactors modules including Employee Central Performance & Goals and LMS.
• Manage system upgrades testing and integrations with other HRIS platforms.
• Deliver training and ongoing support to HR teams and end-users across the EU region.

Preferred Skills and Competencies

1. HR Functional Knowledge

• Understanding of HR policies procedures and labor laws (local and global if relevant).
• Knowledge of employee lifecycle management (recruitment onboarding performance learning career progression offboarding).
• Familiarity with compensation and benefits frameworks.
• Experience with HR systems (HRIS) like SAP SuccessFactors Workday Oracle HCM or similar.
• Awareness of diversity equity and inclusion (DEI) principles.

2. Service Delivery & Process Excellence

• Strong focus on employee experience and service orientation.
• Ability to manage HR service requests and ensure timely resolution.
• Knowledge of HR shared services models and ticketing/CRM systems.
• Process improvement and continuous improvement mindset (Lean Six Sigma is a plus).
• Data management and HR reporting/analytics skills.

3. Relationship & Stakeholder Management

• Ability to act as a trusted partner for employees managers and leadership.
• Strong interpersonal and communication skills (active listening empathy conflict resolution).
• Stakeholder management and influencing skills across levels.
• Collaboration with HR Centers of Expertise (e.g. Talent Rewards Learning) and Business HR.

4. Problem-Solving & Decision-Making

• Analytical thinking to assess complex HR cases.
• Good judgment in balancing compliance employee needs and business priorities.
• Ability to handle employee relations cases (grievances disciplinary investigations) sensitively.

5. Technology & Digital Skills

• Proficiency with HRIS platforms (e.g. SuccessFactors Workday PeopleSoft).
• Comfort with collaboration tools (MS Teams Slack SharePoint).
• Basic data analysis (Excel Power BI Tableau for dashboards).
• Familiarity with automation in HR services (chatbots self-service portals).

What we offer

• Global Exposure: Work with diverse teams across the EU region and contribute to international HR initiatives.
• Professional Growth: Opportunities for upskilling in HR technologies leadership development and cross-functional projects.
• Innovative Environment: Be part of a forward-thinking HR team driving digital transformation.
• A strategic role with the opportunity to impact the organization significantly.
• Collaboration with an innovative and supportive leadership team.
• Competitive salary and benefits package.
• Opportunities for continuous learning and professional development.