Inside Sales Representative
Inside Sales Representative
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Job Description
Lets unpack this Who are we
mSupply is the leading provider of premium solutions parts and equipment for professionals serving customers on their appliance parts HVAC plumbing and commercial kitchen needs. Headquartered in St. Louis Missouri mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth expertise across our national footprint and ease of doing business through leading-edge technology servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed reliability and accuracy. Learn more about MSupply .
About Marks SupplySince 1962 Marks Supply has provided top-quality HVAC hydronics PVF and plumbing products to customers in Ontario with a level of service recognized throughout the industry as exceptional. From OEM equipment to replacement parts to value-added support Marks carries trusted brands such as American Standard and Ameristar. For more information visit .
Job Summary
We are seeking a motivated and technically skilled Inside Sales Representative to join our team in the HVAC and Plumbing sector. The ideal candidate will support customers contractors and distributors by providing quotes processing orders recommending solutions and delivering outstanding customer service. This role requires a strong combination of product knowledge sales acumen and communication skills to drive revenue growth and ensure customer satisfaction.
Duties & Responsibilities
- Manage inbound sales inquiries via phone email and CRM system.
- Provide accurate and timely quotes proposals and pricing to customers and contractors.
- Process purchase orders and coordinate with operations to ensure timely delivery.
- Develop strong customer relationships by acting as a trusted advisor for HVAC and plumbing solutions.
- Cross-sell and upsell complementary products (e.g. filters fittings accessories).
- Assist customers in product selection by interpreting specifications drawings and technical requirements.
- Collaborate with outside sales representatives and manufacturers to close deals.
- Maintain accurate records of sales activities pipeline opportunities and customer interactions in the CRM.
- Stay informed on new products industry regulations and seasonal market trends.
- Proven experience in inside sales customer service or technical support (preferably in HVAC plumbing or building materials).
- Strong technical aptitude with the ability to learn HVAC and plumbing product lines quickly.
- Excellent communication and negotiation skills with a customer-first mindset.
- Proficiency in CRM and ERP systems (Salesforce HubSpot Epicor Infor or similar).
- Ability to read and understand technical documents spec sheets and product catalogs.
- Highly organized with attention to detail and the ability to manage multiple priorities.
- Prior experience supporting contractors distributors or facility managers.
- Knowledge of HVAC systems (split units VRF chillers boilers) and plumbing systems (piping pumps fixtures).
- Familiarity with quoting software and supply chain/logistics processes
- Bachelors degree in business or related field (or equivalent work experience).
- 3 or more years experience in sales or business to business selling role.
- 3 or more years experience with HVAC.
- Demonstrated knowledge of MS Office suite applications (Word Excel PowerPoint Outlook).
- Proficient in using office technology including computers photocopiers scanners phone systems and virtual meeting platforms as required for daily responsibilities. Aptitude for mathematical operations and numerical analysis.
This full-time position requires approximately 40 hours per week and including regular physical and sensory activity including:
- Bending lifting and carrying materials weighing up to 50 lbs.
- Prolonged sitting (up to 8 hours) with intermittent standing and walking throughout the shift
- Continuous use of fingers hands and arms for computer and office-related tasks
- Frequent use of office equipment such as computers phones and scanners (up to 8 hours daily)
- Regular verbal communication via phone and in-person interactions (up to 6 hours daily
We care about your well-being from day one. Heres a snapshot of the benefits we provide:
- Comprehensive health benefits 100% paid by the company extended health coverage dental vision and prescription drugs effective your first day
- Life insurance plus short- and long-term disability coverage
- Paid time off vacation holidays and personal days
- Employee Assistance Program (EAP); Employee discounts and much more
#MarksSupply
Required Experience:
Unclear Seniority
Employment Type
Full Time
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