Guest Services Representative
Share
Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience.
Essential Functions
- Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
- Accept parking reservations and process payment for various services offered
- Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
- Maintain knowledge of all services offered at company Travel Centers
- Maintain working knowledge of all company software aligned with guest or team member needs
- Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules regulations policies and procedures
- Complete other duties as assigned
Qualifications :
- High school diploma or equivalent certification required
- Experience in retail operations or call center preferred
- Intermediate Microsoft Office skills
- Bi-lingual in Spanish preferred
- Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
- Ability to handle difficult issues and complaints while exemplifying guest service
- Problem solving skills
- Written and verbal communication skills
- Strong guest service skills and the ability to exhibit empathy
- Ability to adapt to change and willingness to take on new tasks
- Strong interpersonal skills
- Champion change
- Demonstrate a passion for delivering a positive customer experience
- Demonstrate professionalism and expertise in an ever-changing environment
Additional Information :
Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly PayAll your information will be kept confidential according to EEO guidelines
Remote Work :
No
Employment Type :
Full-time
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of ... View more
