Director of Hospitality
Director of Hospitality
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assist the communitys team members in the achievement of the communitys First Impression goals and help the communitys staff understand how their roles relate to the successful execution of the First Impression.
- Assist the communitys staff in understanding the most hospitable way to interact with anyone who enters the community by developing the tools necessary for hospitable customer interaction.
- Adhere to one standard every area be it the front of the house or back of the house should be held to the same level of scrutiny.
- Maintain an excellent level of hospitality/cleanliness in the Tour Path by making sure the proper items events and interactions (i.e. flowers photographs cooking demonstrations recognition of guest by name by staff) are in place at all times and all events (resident activities/major or minor building repairs) are coordinated appropriately.
- Deliver the Senior Lifestyle Corporations Signature Services and understand that it is a key component to the communitys image. These Signature Services help differentiate the community from its competitors by enhancing the communitys image and level of service.
- Play an integral role in the Employee On-Boarding process by acting as a liaison between the Human Resources Department and the new hire as well as helping reinforce the expectations/standards that are set for the on-boarding process.
- Work with the Dining Staff to support a polished hospitality approach to dining room service.
- Assist in the coordination and oversight during special community events. Let the Communitys residents residents families or out-side entity know that you are there to help fulfill any special request related to their dining experience.
- Ensure that every department is notified of all new move-ins to help coordinate new resident involvement in appropriate activities and meals.
- Support the Hospitality Training the communitys staff.
- Take a role in the development and operation of the Ambassador program at the community.
Qualifications :
Level of Formal Education: Bachelors Degree and three plus years related experience and/or training; or equivalent combination of education and experience
Area of Study: Hospitality or related field
Years of Experience: 3 years
Type of Experience: Hospitality related
Skills and Abilities:
- Ability to work as part of a team and handle multiple tasks safely and effectively.
- Excellent organization skills.
Information Systems: Microsoft office
Personal Attributes: Exceptional verbal and written communication skills
Additional Information :
Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health dental vision retirement benefits short-term disability long-term disability and paid time off. All Senior Lifestyle positions are eligible to use DailyPay an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical religious or personal beliefs. Government requirements or exclusions may apply.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
