Customer Service Specialist
Share
Job Location:
Birmingham, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a Customer Service Specialist who will be the first point of contact for clients responsible for delivering exceptional support and maintaining lasting relationships. This role requires strong communication skills a detail-oriented mindset and a passion for helping others. You will play a key role in representing the Signal Tru Brand standard of excellence.
Responsibilities
Respond to customer inquiries via phone email and live chat in a timely and professional manner
Resolve client issues efficiently while maintaining a positive attitude
Maintain accurate records of customer interactions and transactions
Collaborate with internal departments to ensure customer satisfaction
Identify and escalate priority issues when necessary
Assist with order processing account management and follow-up support
Gather customer feedback to improve service processes and client experience
Qualifications :
Qualifications
High school diploma or equivalent required; Associate or Bachelors degree preferred
Minimum of 12 years of customer service experience in a professional environment
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Proficiency with customer service software CRM systems and Microsoft Office Suite
Ability to work independently and manage time effectively
Adaptability and willingness to learn in a fast-paced setting
Additional Information :
Benefits
Competitive salary: $55000 $60000 annually
Growth opportunities within a rapidly expanding company
Hands-on training and skill development
Supportive and collaborative team culture
Paid time off and paid holidays
Health and wellness program options
Opportunities for internal promotion and career advancement
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
