Customer Service Specialist
Customer Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Service Specialist to join our dynamic team. This role is essential to maintaining positive relationships with clients and ensuring all customer inquiries and concerns are resolved promptly and professionally. You will be the first point of contact for clients and a key player in maintaining our reputation for exceptional service.
Responsibilities
Serve as the primary point of contact for incoming calls emails and inquiries from clients and tenants.
Provide accurate information regarding property services leasing terms and maintenance procedures.
Resolve customer complaints efficiently and follow up to ensure satisfaction.
Collaborate with internal departments (maintenance leasing accounting) to address and resolve client concerns.
Maintain records of customer interactions and update client databases with relevant details.
Assist in the coordination of property appointments service requests and documentation.
Identify areas for service improvement and communicate client feedback to management.
Maintain a high level of professionalism and empathy in all customer interactions.
Qualifications :
Qualifications
High school diploma or equivalent required; Associate or Bachelors degree is a plus.
2 years of experience in customer service or client support preferably in real estate property management or a similar industry.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in MS Office Suite; experience with CRM systems or property management software is a plus.
Problem-solving mindset with attention to detail.
Ability to remain calm under pressure and handle a variety of customer personalities.
Additional Information :
Benefits
Competitive salary: $60000 $65000 annually
Opportunities for career growth and advancement
Supportive team-oriented environment
Ongoing professional training and development
Paid time off and holidays
Health and wellness benefits (eligibility after probation period)
Work with a fast-growing company committed to employee success
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
