Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
Captura Hall is seeking a Customer Support Specialist to join our dynamic service team in Tampa. The ideal candidate will play a key role in ensuring customer inquiries are handled promptly and effectively maintaining a high level of client satisfaction and professional service. This position requires strong communication skills problem-solving abilities and a commitment to delivering exceptional customer experiences.
Responsibilities
Respond to customer inquiries via phone email or ticketing system in a timely and professional manner
Resolve product or service issues by clarifying complaints and determining the best course of action
Document customer interactions accurately within the CRM system
Follow up to ensure resolution and customer satisfaction
Work collaboratively with internal teams to resolve escalated concerns
Maintain knowledge of company products services and updates
Identify and suggest opportunities for process improvements
Qualifications :
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred)
12 years of experience in customer service or support-related roles
Excellent verbal and written communication skills
Strong organizational and time management abilities
Problem-solving mindset with attention to detail
Proficient in using computer systems and CRM software
Ability to work independently and as part of a team
Additional Information :
Benefits
Competitive salary within the $55000$62000 range
Opportunities for professional growth and internal advancement
On-the-job training and continuous learning resources
Supportive team environment focused on collaboration and results
Paid time off and comprehensive benefits package available upon eligibility
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
