IPT Engineer
IPT Engineer
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Job Description
- Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of corporate cellular mobile for end-users. IT/Mobile asset management and logistics. Demonstrates a degree of experience managing vendor/carrier on end-user support.
- Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action.
- voice service management and end-user support.
Salary: 55000 - 59000/yr. (D.O.E)
Qualifications :
Education:
4-year college degree in Telecommunications
Experience Knowledge and/or Skills:
1. IPT Support
Admin and maintain corporate cloud voice service (Samsung SCME)
On-site user support
Monthly voice service utilization report
Voice inventory
2. Non-Corp Internet
ISP/Service management
Coordinate onboarding new circuit from order to install
Coordinate terminating existing circuit
Service ticket open/follow up with ISP
Service usage audit
Service report (usage and RFO)
3. Network Operation
Collaborate with local network engineering team to provide ongoing support troubleshooting testing and maintenance of WAN/LAN
Collaborate with local/remote network engineering team to support network project
4. Mobile Service
Asset retrieval
General terminated users asset management & logistics Mobile & PC assets
General active users asset upgrade & repair asset management & logistics Mobile
Utilize Asset Management Database System and update device return status
Send a FOTA push message to the terminated and active users for asset retrieval
Generate weekly/monthly/quarterly asset retrieval status
Generate and distribute corporate communication
Support general users and HRs regarding asset retrieval request status
Communicate with Mobile & IT Tier1 and Tier2 teams for users asset return status update
Generating service report
Perform quarterly asset audits and provide result analysis
Computer Skills:
Computer skills at level to understand and use MS Word Excel and PPT
Travel:
35%
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit; use hands to finger handle or feel; climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop kneel crouch or crawl. The employee must regularly lift and/or move up to 10 to 40 pounds. Specific vision abilities required by this job include close vision distance vision and color vision.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
