Presales Associate (APAC) at Finmo

Ready to dive into the fast-paced world of B2B payments and kickstart an exciting career in fintech

At Finmo Get hands-on experience driving growth building client relationships and contributing directly to our success.

Impress us during your journey and you could land a full-time role to take your career to the next level!

If youre driven curious and ready to make an impact we cant wait to meet you!

Key Responsibilities:

• Technical Point of Contact: Act as the primary point of contact for Finmos fintech clients during their onboarding process ensuring a seamless and positive experience from the outset.

• Relationship Building: Build and nurture strong relationships with merchants throughout their journey with Finmo acting as a trusted advisor and technical expert.

• Customized Solutions: Provide customized solutions to merchants addressing their unique use cases and business requirements and demonstrating a deep understanding of the payments industry.

• Solution Decks and Documentation: Create solution decks and diagrams for initial demos and maintain up-to-date solutions documentation. Develop a generic deck for standard use cases to streamline the initial sales process.

• Discovery Calls: Participate in initial discovery calls with the sales team to suggest tailored solutions utilizing a problem-solving mindset to think outside the box and address complex challenges in the payments industry.

• Self-Serve Onboarding: Leverage knowledge and expertise to implement self-serve customer onboarding solutions enabling a scalable and efficient onboarding process.

• Onboarding Assistance: Own the account post-deal closure and assist merchants with queries during the onboarding phase ensuring a smooth transition and addressing any concerns that arise.

• Technical Support: Provide technical API assistance during the integration phase supporting merchants with troubleshooting and resolving any technical challenges encountered.

• UAT and Production Testing: Assist merchants with User Acceptance Testing (UAT) and support them through production testing post-UAT sign-off ensuring that all issues are resolved before go-live.

• Communication Bridge: Act as the bridge between merchants and Finmos Tech/Product teams effectively communicating merchant feedback to help enhance and improve the product.

• Compliance Collaboration: Work closely with compliance teams to evaluate merchants businesses assess financial risks and recommend solutions that align with Finmos risk appetite while ensuring smooth operations.

• Documentation and Handover: Work on comprehensive documentation for the complete handover to the customer success team ensuring a thorough understanding of the merchants setup and needs post-stabilization.

Qualifications :

Must-Have Skills:

• Confident Communication: Ability to engage confidently in conversations with clients and internal teams both one-on-one and in group settings.

• Fluent in English: Strong command of spoken and written English to effectively communicate with global clients.

• Presentation & Document Creation: Proficiency in creating professional and visually appealing solution documents using tools like PowerPoint Google Slides or Confluence.

Good to Have:

• REST APIs: Basic understanding of APIs and HTTP methods such as GET PUT POST etc.

• Postman: Hands-on experience with Postman for debugging and testing APIs.

Additional Information :

Takeaways:

• Full-Time Opportunity (FTE): Chance to join us full-time and elevate your career!
  
  Perks: Daily lunch tea and snacks to keep you fueled!

Remote Work :

No

Employment Type :

Full-time