Service Desk Engineer
Service Desk Engineer
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Job Description
Description:
Join our dynamic IT Service Desk team providing frontline support for end users across devices access and applications. Youll resolve tickets related to hardware/software onboarding/offboarding and asset management ensuring a seamless IT experience for PRA Group employees.
Responsibilities:
- Answers the Service Desk line in a courteous friendly and helpful manner in accordance with management standards; verifies proper queue coverage before leaving their phone; and answers mobile in accordance with IT standards
- Addresses documents and works Incidents assigned to Service Desk Team or Self in the Service Desk Management application
- Ensures Work Stoppage and VIP Incidents are properly submitted into the Service Desk Management application
- Submit a Service Desk report to Supervisors at the end of each week
- Escalates Incidents in a proper manner including Critical Incident Management
- Use any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills and serve as a Mentor to Peers in areas of expertise (Subject Matter Expert)
- Responsible for ensuring compliance with applicable laws regulations and company policies across areas of organizational responsibility
- Troubleshoot Microsoft Windows Office Outlook and PC hardware issues.
- Submit weekly Service Desk reports to supervisors.
Qualifications :
Qualifications:
- Bachelors degree in IT or related field required
- Work experience with Active Directory Users and Computers in an Enterprise environment and a good understanding of Network structure
- Experience working with remote domain users and Virtual Private Networking is equally important
- The applicant must have experience working and troubleshooting Microsoft Office suites Microsoft Outlook for email and Microsoft Windows 7 to 11.
- You should possess effective communication time-management and interpersonal skills
- Experience troubleshooting and replacing PC hardware in a large office or enterprise environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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