Senior Business System Specialist
Senior Business System Specialist
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Job Description
Your Career
The Business Systems Specialist is a member of the Sales Operations team. The role will be based in our
Bangalore office in India.
This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate
resolution of support tickets. Primary sales tools to be supported will include but not be limited to
Salesforce Salesforce CPQ (FKA Steelbrick) Callidus CPQ Clari ClosePlan and Callidus
Commissions.
Your Impact
Assign troubleshoot and resolve tickets from sales users related to Salesforce Salesforce CPQ
(FKA Steelbrick) Callidus CPQ Clari and ClosePlan Callidus Commissions and other sales tools.
Manage a fast-paced queue of support requests driving all issues to resolution with a strong
focus on customer satisfaction and efficient task execution.
Triage Level 2 tickets to the right stakeholders with required information.
Assist in scheduled maintenance of the systems via data migrations.
Maintain the SLA targets.
Manage access and visibility related issues.
Assist with documentation of best practices and usage.
Ability to work with a variety of internal/external customers and vendors (some technical some
non-technical) in Sales Operations.
Demonstrate skills in continuous learning flexibility customer focus quality commitment and
good relationships.
Qualifications :
Your Experience
At least 8 years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified.
Salesforce Administrator experience is highly preferred.
Good knowledge of navigating Salesforce landscape and terminology with focus on data security
and territory management.
Experience with sales processes and experience in a sales environment is a plus.
Hands-on experience providing system and tools support to users.
Strong team player with service-oriented attitude and customer focus.
Excellent time management skills
Quick learner and able to thrive in a fast-paced environment
Aggressive problem solver
Excellent written and verbal communication skills
Additional knowledge of ServiceNow Workbench and Dataloader and SOQL is a plus
Additional Information :
The Team
Our Strategy & Operations team at Palo Alto Networks works on a set of strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification automation and innovation across Sales Operations tools and processes.
You will be part of a growing passionate and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
