Infrastructure Engineer
Infrastructure Engineer
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Job Description
This role is responsible for managing and supporting IT infrastructure with a strong focus on virtualization (VMware/Hyper-V) backup and recovery systems Azure cloud services systems monitoring (SolarWinds) and enterprise storage (NetApp). The ideal candidate will ensure system reliability availability and performance across on-premises and cloud environments.
IT Operations & Infrastructure Support:
Maintain day-to-day IT operations and ensure availability of business-critical systems.
Troubleshoot and resolve system network and infrastructure issues.
Monitor system performance and proactively identify potential issues.
Virtualization (VMware/Hyper-V):
Manage and maintain VMware vSphere and Microsoft Hyper-V environments.
Perform virtual machine provisioning migrations and resource optimization.
Ensure high availability and disaster recovery configurations are in place.
Cloud Services (Azure):
Deploy manage and support Azure resources including VMs storage networking and backups.
Work with Azure Active Directory Azure Monitor and related services.
Implement cost optimization and security best practices in cloud environments.
Requirements
Backup & Recovery:
Administer enterprise backup solutions (e.g. Veeam Commvault or similar).
Manage backup schedules perform recovery testing and ensure data protection compliance.
Monitor backup jobs and troubleshoot failures promptly.
Monitoring (SolarWinds):
Configure and maintain SolarWinds monitoring tools.
Create and manage dashboards alerts and reports.
Provide proactive support and performance tuning based on monitoring insights.
Storage Management (NetApp):
Maintain and administer NetApp storage systems (ONTAP SnapMirror SnapVault etc.).
Allocate and manage LUNs volumes and shares.
Monitor storage health capacity and performance.
Soft Skills:
Strong analytical and troubleshooting skills.
Ability to prioritize tasks and handle multiple projects simultaneously.
Excellent communication and documentation skills.
Team player with a proactive problem-solving attitude.
Relevant certifications (e.g. VMware VCP Microsoft Azure Administrator NetApp
Main Activities and Responsibilities: Collaborate with stakeholders across departments to gather and document CRM/business requirements Manage and maintain the Salesforce product backlog in collaboration with Product Owners and project managers Design, develop, test, and deploy custom Salesforce solutions including Apex classes, Visualforce pages, and Lightning Components Translate business needs into technical specifications and scalable Salesforce solutions Conduct system and user acceptance testing (UAT) support Create and maintain technical documentation and user training materials Assist in the prioritization of enhancements and change requests based on stakeholder feedback Ensure platform integrity, security, and alignment with enterprise architecture Provide technical support through LSBU s Service Management tool Participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) Communication and Working Relationships: Close collaboration with stakeholders across LSBU, including academic departments, IT Services, LEAP Programme Team Work with change managers, functional leads, and implementation partners Partner with end users, support staff, and delivery teams across the University Selection Criteria: Technical Skills: Proven advanced experience with Salesforce CRM (minimum 4 years hands-on) Deep understanding of Salesforce architecture including Apex, Visualforce, SOQL, Lightning Web Components Experience with Salesforce administration tasks including flows, profiles, permissions, and validation rules Proficiency with HTML, JavaScript, and one backend language (Java, C++, etc.) Familiarity with REST/SOAP-based web services and Salesforce APIs Experience with Salesforce integration tools (MuleSoft, Zapier, etc. is a plus) Strong knowledge of Salesforce data tools (Data Loader, Workbench, DemandTools) Version control and DevOps tools (e.g., Git, Gearset, Copado) experience preferred Functional / Analyst Skills: Experience in product backlog grooming and prioritization Ability to gather and document business requirements and translate them into functional specifications Strong understanding of higher education processes and use cases (preferred) Experience working in Agile/Scrum environments Skilled at stakeholder communication and expectation management Able to create user stories, acceptance criteria, and support UAT Desirable Qualifications: Salesforce Certified Platform Developer I/II Salesforce Certified Administrator Salesforce Certified Business Analyst (preferred) Agile certification (Scrum Master or Product Owner role) is a plus
Employment Type
Full Time
