Product Manager Apple Store Online, Customer Support Shopping Applications
Product Manager Apple Store Online, Customer Support Shopping Applications
Posted on :
22-09-2025
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1 Vacancy
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Job Description
In this individual contributor role you will own a product portfolio and partner cross functionally to strategize and deliver projects and initiatives that drive a world class customer experience. You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists. You will develop a deep understanding of the customer online journey and RCC community experience to design and analyze solutions and processes including Generative AI and LLM capabilities. You will turn these concepts into reality by collaborating across project management engineering AIML design and operational teams. A successful candidate will be analytical possess technical and business knowledge and have a passion for crafting great experiences in a fast-paced environment. A meticulous self-starter proficient in dealing with ambiguity and have the ability to communicate effectively across team members of varied levels functional expertise and technical proficiency. Ability to influence partners advocate for excellence exhibit end-to-end ownership to support emerging issues and tasks and deliver high quality products on time.
- 4 years of Product Management / Product Owner experience.
- Record of leading sophisticated technical projects with direct ownership of a digital product.
- Demonstrated ability to communicate effectively and influence at all levels of an organization.
- BA/BS degree or 8 years professional experience in a directly relatable role.
- Experience with User Acceptance Testing (UAT) and standard methodologies.
- Analytical abilities and capability to influence with data.
- Solid understanding of and application of AI.
- Demonstrated ability to communicate effectively and influence at all levels of an organization whether with a peer or senior/exec level.
- 7 years Product Management or Owner experience.
- Experience with E-commerce environment specially in order and support processes customer contact methodologies contact center applications and processes.
- Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP SCRUM/Agile Waterfall).
- Understanding of and application of AI within a contact center environment.
- Capable of leading technical discussions involving software infrastructure/architecture APIs programming languages and other technical subject matter.
- Experience in one or more of the following UI/UX design areas.
- MacOS experience.
Required Experience:
IC
Employment Type
Full-Time
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