Technical Support Representative
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is whereyour work makes a difference.
At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.
Here you will find more than just a jobyou will find purpose and pride.
As the Technical Customer Support Representative you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region. You must have strong Troubleshooting skills.
You will be based onsite in our office in Whittle - Leicester.
What you will do
Provide after-sales customer service and remote technical support to customers ensuring high customer happiness.
Answer customers inquiries (via phone fax e-mail IM etc.) efficiently accurately and expertly.
Formally detail customer complaints/service notifications and interactions per company guidelines.
Accurately diagnose and troubleshoot customers technical problems and provide responses regarding general questions service products spare part number identification and pricing.
Build a service order or customer concern if a remote solution cannot be offered.
When vital transfer complaints for investigation and resolution to the relevant people /departments.
Leverage company knowledge and resources to ensure the delivery of valued cost-effective after-sales service and technical support to customers technical service providers and Baxter colleagues in Sales & Marketing Customer Services Product Services and R&D/ Engineering.
Develop and maintain strong working relationships with distributors customers technical service providers and Baxter colleagues in Sales & Marketing Customer Services Products Services Field Services and R&D/Engineering.
Education and experience
Minimum of 2 years of customer service experience and experience with providing technical support and troubleshooting.
Affinity with Information Technologies including Windows operating environment device connectivity network design and supportability.
Knowledge of one or more software programming languages would be a significant advantage.
Excellent interpersonal skills on different levels.
Customer-Focused management/planning approach.
Ability to switch quickly between tasks and processes.
Strong time management / planning skills.
Ability to identify process improvement opportunities and raise it to the Supervisor.
What are some of the benefits of working at Baxter
Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Dedication to growing and developing an inclusive and diverse workforce
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-MT1
#IND-UKOPS
#IND-UKCOM
#LI-BAXGEN
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
THIS IS WHERE IT ALL BEGAN Did you know that Baxter is the first commercial manufacturer of prepared IV solutions? It all started in 1931 in Iowa when Dr. Ralph Falk and Dr. Donald Baxter launched the Don Baxter Intravenous Products Company. Hillrom’s roots go back to when Bill Hille ... View more
