Family Advocate, Sr
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are searching for a Senior Family Advocate -- someone who works well in a fast-paced this position you will advocate for the needs of patients and families by facilitating open communication between families and staff addressing issues and concerns. You will also support Resolution Specialists and Assistant Director/Director of Family Advocacy by mentorship of Family Advocates participation in special projects and educational opportunities associated with complaints/grievances data collection for quality improvement and assessment and updating of leadership contact data throughout the system.
Think youve got what it takes
Requirements
Bachelors degree required
Bachelors degree in a clinical discipline (social work child life) preferred
3 years experience in a health care clinical setting required
Training and experience in patient relations clinical discipline executive leadership interface savvy public speaking and cultural diversity awareness preferred
Responsibilities
Coordinate employee training on patient/family complaints and grievances
Identify areas needing additional training in policies and procedures related to complaints and grievances
Takes the lead in collaboration with the unit Family Advocate on complex patient/family support issues as requested and/or directed by Resolution Specialist and Assistant Director
Solicit and answer questions that patients and families may have concerning non-clinical issues related to their visit as evidenced by leadership observation
Ensure that issues and concerns raised by patients and their families are handled in an effective and expedient manner
Document daily work and provide appropriate reports
Read current literature to maintain and develop knowledge of issues affecting families and service and in the delivery of care
Required Experience:
Senior IC
Key Skills
- Athletics
- Admin Support
- External Audit
- ASP
- Blogging
About Company
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades suc ... View more
