Associate Cloud Support Engineer
Associate Cloud Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a motivated and integrity-focused individual to join our team as an Associate Cloud Support Engineer. This position is ideal for someone with a passion for technology and a desire to learn and grow. Your role will be to support our clients assist other support teams and provide top-notch remote technical support. Key responsibilities include monitoring systems and client communications identifying ways to improve
customer experiences and maintaining strong relationships with clients and team members especially during service disruptions. This entry-level role offers a great opportunity to develop your career in a dynamic tech environment making a real difference in customer satisfaction and our operations.
Job Requirements
- Provide remote support for technical issues.
- Monitoring of systems channels and client communications.
- Assistance with improving documentation processes and procedures.
- Identify and act quickly on opportunities to enhance customer experience.
- Strong customer-centric mindset and ability to build and maintain strong collaborative and effective relationships internally and externally.
- Assuring effective communication to customer stakeholders in the event of a service disruption degradation or outage to make sure that they receive the latest updates as our operations teams work to restore full service.
- Continuously improve your skills product expertise and knowledge on related technical topics. Stay current with system information changes and updates.
Qualifications :
Expertise you bring
- Excellent communication skills and an ability to follow documented processes is required. 1 years of hands-on experience with ticketing systems and triage is required.
- 1 years combined Windows or Linux system administration experience is required. Bachelors in Computer Science or related discipline a plus.
- Any Cloud Foundational certifications are a plus (Cloud Practitioner AZ-900 CompTia Cloud Essentials etc).
- Experience working in large enterprise environments is a plus.
- Working knowledge of Linux including Red Hat Centos and Ubuntu is a plus. Experience with cloud-based deployments is a plus.
- Experience troubleshooting infrastructure in an enterprise environment is a plus.
- Familiarity with compliance standards and rules for PCI SOC-2 and HIPAA is a plus. Automation experience is a plus; Jenkins Chef Puppet CloudFormation.
- Experience with cloud monitoring solutions is a plus (i.e. AWS CloudWatch Nagios New Relic Pingdom and PagerDuty).
- Relevant Microsoft certifications (such as MCSE or MCSM) would be a bonus. Knowledge of Cloud Services such as AWS Azure & GCP are a great bonus. We offer schedule rotation and covering shifts as necessary is required.
- You will have access to several customer production sites and applications. Confidentiality and non- disclosure of client information is a requirement and non-negotiable.
Additional Information :
BENEFITS & PERKS FOR WORKING AT OLLION
Our employees multiply their potential because they have opportunities to: Create a lasting Impact Learn and Grow professionally & personally Experience great Culture and Be your Whole Self!
Beyond an amazing collaborative work environment great people and inspiring innovative work we have some great benefits and perks:
- Benchmarked competitive in-market total rewards package including (but not limited to): base salary & short-term incentive for all employees
- Virtual by default small but Global organization; learn wherever whenever frees our people from a rigid view of learning and growth
- Retirement planning (i.e. CPF EPF company-matched 401(k))
- Globally we build benefit plans that offer choices for whatever stage in life our employees are in and allow for flexibility as life happens. Employees have access to a fully comprehensive benefits package to choose the medical dental and vision insurance plan that best fits their addition to great healthcare coverage we also offer all employees mental health resources and additional wellness programs.
- Generous time off and leave allowances
- And more!
DIVERSITY AT OLLION
One of our cultural keystones Find the angle recognizes that every individual has different aspirations needs and brings a unique perspective.
We value diversity inclusion and equity (DE&I) as core to our success. We believe that a diverse workforce brings together unique perspectives experiences and ideas leading to innovation creativity and better outcomes for our clients and our organization. We are on a journey and are committed to building a workplace that celebrates and respects individuals from all backgrounds including but not limited to race ethnicity gender sexual orientation age disability and cultural heritage.
As our commitment to diversity and inclusion is reflected in our:
Awareness and sensitisation programs: to create awareness and sensitisation. We encourage open dialogue active listening and mutual respect creating a safe and supportive environment for everyone to contribute their unique perspectives and ideas.
Dedicated efforts to building diverse teams: that leverage the strength of our differences to tackle complex challenges and drive innovation. By embracing diversity we broaden our collective knowledge enhance problem-solving capabilities and unlock limitless potential for our employees.
All your information will be kept confidential by the Company. Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race color religion sex national origin political affiliation sexual orientation marital status specially abled genetic information age membership in an employee organization parental status military service or other non-merit factor.
Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization parental status military service or other non-merit factor.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
