FTC Apprentice Technology Support Services
FTC Apprentice Technology Support Services
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1 Vacancy
Job Description
Position: Apprentice - Technology Support Specialist
Term: Part time
Classification: Classified/Exempt
Location: Franklin Technology Center
Qualifications:
- Student in good standing with the Computer Information Systems Program at Franklin Technology Center.
- Knowledge of a wide range of computer systems software applications hardware networking and communications.
- Ability to perform routine preventive maintenance on systems software applications hardware networking and communications.
- Knowledge of current technological developments/trends in area of focus.
Reports to: Director ofInformation Technology Director of FTC
Code:00
Job Code: 2706
Summary
Under direct supervision of Joplin Schools Technology Services the apprentice from the Franklin Technology Center Computer Information Systems program will install maintain test and repair systems. The student/employee will work with their program instructor FTC Special Services Coordinator and Technology Services to meet the competencies/goals of their apprenticeship program.
Duties and Responsibilities
- Performs basic problem solving and assistance on various software applications and hardware systems.
- Provide individual instruction and/or training to users on new or updated technologies.
- Performs routine technical assistance and maintenance duties.
- Document projects and processes.
- Assists with tracking inventory levels of equipment materials and software.
- Performs routine technological systems support maintenance and testing for proper upkeep of systems; troubleshoots and resolves general system hardware and software.
- Assists with the installation configuration and maintenance of computers workstations and/or other related equipment and devices.
- Maintain current knowledgeof technology equipment applicable laws regulations standards and/or systems.
- Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
- Student in good standing with the Computer Information Systems Program at Franklin Technology Center.
Knowledge Skills and Abilities Required
- Knowledge of a wide range of computer systems software applications hardware networking and communications.
- Ability to perform routine preventive maintenance on systems software applications hardware networking and communications.
- Knowledge of current technological developments/trends in area of focus.
- Records maintenance skills.
- Ability to provide direction to staff and/or student to resolve technological issues.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to determine computer problems and to coordinate hardware software and/or network solutions.
- Ability to analyze and resolve basic computer problems.
- Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
Conditions of Employment
- Successful completion of apprenticeship documentation with the Franklin Technology Center Special Services Coordinator.
Working Conditions
- Work is normally performed in a typical interior/office work environment.
- Moderate physical activity. Requires handling of average-weight objects up to 25 pounds and/or standing and/or walking.
Required Experience:
Contract
Employment Type
Part-Time
