Operations Associate

Job Title: OPERATIONS ASSOCIATE

Department: COMMERCIAL SPECIALTY

Location: OAK RIDGE TN

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.

Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.

Job Summary:

As an Operations Specialist on the Commercial Underwriting Team you will play a vital role in supporting day-to-day operational efficiency by overseeing the workflow and performance of our BPO (Business Process Outsourcing) team. This role ensures timely and accurate task assignment monitors service levels and maintains streamlined operational processes. The Operations Associate also handles reconciliation duties identifies process gaps and steps in to complete any tasks that fall outside the scope of the BPO team.

Responsibilities:

Monitor and ensure the BPO team adheres to agreed service level standards.

Assign operational and administrative tasks to the BPO team in an organized and timely manner.

Conduct digital carrier reconciliations to ensure accuracy between systems.

Complete any tasks the BPO team is unable to perform based on notations or process complexity.

Continuously review assess and modify processes to support BPO efficiency and accuracy.

Collaborate with internal teams to ensure handoffs to the BPO team are clear consistent and effective.

Identify workflow or process issues and escalate or resolve as needed.

Maintain documentation of task procedures and process changes.

Monitor and maintain data integrity across underwriting systems ensuring information is complete current and compliant with company standards

Coordinate with carriers agents and internal teams to gather required documentation and resolve outstanding issues

Track and manage submission flow to ensure service level agreements (SLAs) and deadlines are met

Assist with the implementation and maintenance of operational workflows and process improvements

Ensure compliance with regulatory and carrier-specific requirements throughout the policy lifecycle

Identify and escalate any system or process issues to the appropriate teams for resolution

Contribute to cross-functional initiatives aimed at increasing efficiency accuracy and client satisfaction

Assist with various operational processes and needs

Requirements:

Excellent organizational skills with the ability to manage multiple tasks and priorities under tight deadlines

High attention to detail and accuracy in data entry documentation and communication

Proven ability to work independently while maintaining a team-first mindset

High proficiency in Microsoft Excel

Education/Experience:

Bachelors degree or equivalent work experience in insurance business or a related field

Benefits & Perks:

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Opportunities for Growth

Parental Leave

Generous time away

Acrisure is committed to making an impact in our communities by giving back with millions committed to childrens health with Helen Devos Childrens Hospital and UPMC Childrens Hospital of Pittsburgh. For more visit or learn more here.

Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.