ServiceNow Business Analyst Remote PT or MT only
ServiceNow Business Analyst Remote PT or MT only
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client a leading organization delivering innovative ServiceNow solutions is seeking a highly skilled ServiceNow Business Analyst to join their growing team. This role will be responsible for driving the design configuration and optimization of ServiceNow solutions while working closely with business stakeholders to translate requirements into actionable technical solutions. If you are passionate about ServiceNow process improvement and creating measurable business value this is an excellent opportunity.
Key Responsibilities
- Requirements Gathering & Analysis: Collaborate with stakeholders to document detailed business requirements across ServiceNow modules including ITSM ITOM CSM and CMDB.
- Business Process Mapping: Analyze existing processes identify areas for improvement and propose streamlined workflows leveraging ServiceNow capabilities.
- Solution Design: Partner with developers and architects to design solutions that align with business objectives and ITIL best practices.
- User Stories & Documentation: Develop user stories process flows and use cases for ServiceNow configurations customizations and integrations.
- Configuration Support: Assist in configuring workflows business rules reports and dashboards.
- Testing & QA: Coordinate UAT to ensure solutions meet business expectations before deployment.
- Stakeholder Communication: Act as liaison between business and technical teams to ensure alignment on goals and deliverables.
- Continuous Improvement: Recommend enhancements to optimize ServiceNow performance and adoption.
- Training & Support: Deliver training and support to ensure smooth user adoption of new or enhanced features.
- Change Management: Support communication and readiness efforts during upgrades and enhancements.
Required Qualifications
- 5 years of Business Analyst experience with at least 3 years dedicated to ServiceNow.
- Strong knowledge of ITSM ITOM CSM and CMDB.
- Skilled at analyzing business requirements and translating them into technical specifications.
- Excellent written and verbal communication skills with proven ability to work with both business and IT teams.
- Strong stakeholder management and presentation skills.
- Problem-solving mindset with a focus on delivering value.
- Familiarity with ITIL frameworks in a ServiceNow context.
- ServiceNow Certified System Administrator (CSA) or Business Analyst certification (CBAP IIBA) preferred.
Preferred Qualifications
- Experience in Agile/Scrum environments.
- Knowledge of ServiceNow integrations (REST/SOAP) and data management.
- Familiarity with advanced ServiceNow features such as Flow Designer Virtual Agent or Performance Analytics.
- Background in ServiceNow CSM including Case Management Customer Portals and Knowledge Management.
- Experience with data migration and integration projects.
- Understanding of cloud technologies (AWS Azure) and their integration with ServiceNow.
No visa sponsorship
Full benefits Partial relocation
Travel up to 40% of the time
Candidates must be able to be avaiable in the late evenings or mornings for stand-up calls with offshore resources
Employment Type
Full Time
