VP Bus Operations & Maintenance Oversight

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

• Oversee and direct the management personnel and coordinate the oversight of the fixed route bus and rideshare contracted service providers including contract management of service contracts quality assurance and quality control (operations and maintenance) operations cost analysis and control field operations special events data management long range fleet requirements long range capital asset plan maintenance information systems and operational use of ITS and radio systems.

• Oversee and direct the management personnel and coordinates operations of the Fixed Route Services team including management of field operations contract oversight scheduling and dispatch.
• Evaluates bus operations performance based on operations key performance indicators and develops strategies to improve performance
• Determines and implements short/long-term strategies needed to support agency goals and plans.
• Develops and implements communications strategies to improve employee satisfaction at all levels within Bus Operations.
• Responsible for oversight of contract management of service contracts for Rideshare operations including the development implementation and monitoring of contract management plans for each service provider.
• Direct the bus and maintenance teams to ensure adherence to contract requirements organizational policies procedures and standards.
• Oversee the development and implementation of operating practices and procedures including the development and implementation of an on-going performance measurement and feedback system.
• Serve as a member of the Risk Management Oversight Team to assess manage and reduce organizational risk and exposure through improved business practices (processes procedures and policies) communication and data/information analysis. Contribute to the coordination of Risk Management Safety and Security functions in an outsourced business environment to ensure compliance with MAP-21 regulations.
• Manage the development administration and implementation of the bus rideshare and maintenance budgets to include long- and short-range planning.
• Act as liaison to Board Advisory Committees on matters related to services provided by the bus teams
• Responsible for manager accountability for meeting organizational goals and objectives financial planning and budget adherence.
• Conduct briefings for senior management regulatory agencies and the board of directors regarding CapMetros Bus Rideshare and Maintenance operations.
• Support Capital Metropolitan Transportation Authoritys Safety Management Systems (SMS) process by ensuring staff follows safety and security policies considers safety in every action and ensures safety and security concerns are reported.
• Perform other position related duties as required and/or assigned.

• Bachelors Degree in Business Administration Engineering Transportation or related field. Related experience may substitute for education on a year per year basis for up to four years.

• Ten (10) years of progressively responsible management experience to include six (6) years directing a professional staff administrative/operations experience encompassing all functional aspects associated with the operation and maintenance of a bus system.

• Experience managing a mid to large size transit system or experience in a similar environment is preferred.

Knowledge Skills and Abilities:

• Strong working knowledge of transit management and operations principles including knowledge of safety FRS maintenance paratransit scheduling dispatch field operations labor relations staff development and collective bargaining.

• Excellent labor relations and negotiation skills in a union environment are essential.

• Strong supervisory skills including the ability to plan and delegate work effectively.

• Excellent verbal and written communication skills.

• Team management skills to fully leverage talents of diverse people working together and conflict management to deal with complex or sensitive situations and ensure the positive image of CapMetro.

• Strong business knowledge or advanced understanding of the transit industry and support of business objectives by developing integrated operational strategies and tactics.

• Ability to work effectively across all levels of the organization.

• Ability to find solutions to complex interpersonal technical financial legal and administrative problems.

• High level of analytical and creative ability to solve complex challenges.