Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

Key Responsibilities

AI & Automation Strategy

Develop and own the AI and automation strategy and roadmap for Corporate Marketing & Communications.

Lead the implementation of Microsoft Copilot and in-house AI Agents & tools across marketing and communications workflows.

Identify opportunities to automate repetitive tasks and enhance content creation personalization and delivery.

Tool Development & Integration

Design build and maintain AI-powered tools and agents using both low / no-code platforms such as PowerAutomate and Microsoft Copilot as well as original tools backed by LLMs.

Integrate AI into existing systems including CMS CRM email marketing and analytics platforms.

Direct the development management and governance of AI Agents.

Collaboration & Enablement

Partner with Nelnets AI Center of Excellence to align on governance best practices and innovation.

Collaborate with internal marketing and communications teams across business areas to support adoption and training.

Provide technical guidance and support to team members using AI tools and help direct use case identification and AI / Agentic AI delivery.

Performance & Optimization

Monitor performance of our AI portfolio; ensure compliance with data privacy brand standards industry regulations and AI ethics.

Use analytics and feedback to continuously improve effectiveness and efficiency.

Stay current on emerging AI trends and recommend new applications to drive innovation.

Salary for this role is: $90000

Please note that we are unable to provide visa sponsorship for this position. To be considered candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Qualifications

Bachelors degree in marketing technology communications computer science data science or a related field.

Experience in marketing technology digital marketing AI/ML engineering and/or Agentic AI development.

Hands-on experience with Microsoft Copilot and other Agentic AI platforms (e.g. PowerAutomate Jasper LLMs Python VSCode Editor etc.).

Proficiency in scripting languages (e.g. Python JavaScript) and low / no-code AI platforms (e.g. Power Automate Zapier Copilot).

Strong understanding of marketing workflows content strategy and digital communications.

Excellent collaboration communication and project management skills.

Preferred Qualifications

Experience with CMS (e.g. Sitecore WordPress) CRM (e.g. HubSpot Creatio) marketing automation platforms (e.g. HubSpot Acoustic) and project management platforms (e.g. Workfront Asana).

Familiarity with prompt engineering LLM fine-tuning or AI governance frameworks.

Experience working in cross-functional environments with IT data and creative teams.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.