Customer Care Champion Service Delivery (FTC 12 months)
Customer Care Champion Service Delivery (FTC 12 months)
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Job Description
Date Posted:
Country:
United KingdomLocation:
Grove Park 7 Barton Close Grove Park LE19 1SJ Leicester United kingdomJob Title
Customer Care Champion
Role Overview
Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity
Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team based in Leicester. The hours of work will be 8:00am-4:00pm.
Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.
On a typical day you will:
- Build effective relationships with our key account clients and account team.
- Provide additional support with updates regarding Engineer estimated time of arrivals ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout
- Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
- Ensure quotations are submitted through web portals where required.
- Support the closure of insurance reports through client systems and web portals.
- Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager through use of the Otis CRM system.
- Support Account managers where requested with customer meetings and provide relevant information as required for these.
- Provide extensive updates on any shutdown units and keep customer fully informed of progress.
- Support other business areas when required.
What you will need to be successful
- Passionate about excellent customer service Customer-centric mindset with excellent problem-solving skills
- Excellent written and verbal communication skills
- Team-player and are able to work under pressure to deliver business commitments
- Strong interpersonal relationship skills
- Resilience in handling stressful situations and ability to solve problems
- Comfortable to manage wide range of tasks under time-sensitive conditions
- Good knowledge of Microsoft office applications would be beneficial especially Excel
- Ability to quickly familiarise with customer web portals and systems Have a Can do attitude with a strong sense of ownership
Whats In it For Me / Benefits
- A highly competitive salary.
- The opportunity to make internal moves within a global organisation.
We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.
With strong performance you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build whats next!.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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Required Experience:
Contract
Employment Type
Full-Time
