Senior Customer Success Manager
Senior Customer Success Manager
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Job Description
About Flywheel
Perpetua from Flywheel is looking for an accomplished Senior Client Success Manager to spearhead strategic partnerships with our clients drive measurable value and champion world-class client experiences. If you thrive at the intersection of data technology and client success and want to make a significant impact at a high-growth SaaS company.
In this role you will support our Perpetua product which focuses on the seller challenger brand and specialist agency segment within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the worlds smartest eCommerce businesses. Through the platform brands and agencies create goals based on strategy and rely on Perpetuas best-in-class always-on optimization to execute tactically.
What youll do:
- Drive optimal results across a book of high-value clients - conversion retention adoption CSAT and monitor client health to address risk promptly and maximize client lifetime value.
- Lead onboarding experiences for new clients ensuring quick time-to-value and high-engagement transition onto the Perpetua platform from day one.
- Build and expand relationships with key client stakeholders from end users to senior executives serving as a trusted advisor andgo-to partner for success on the Perpetua platform.
- Partner with clients to develop track and update tailoredsuccessplans that empower them to meet and exceed their evolving business and advertising objectives.
- Conduct regular tailored product training strategy sessions and QBRs with key stakeholders delivering data-driven performance reviews actionable insights and industry thought leadership.
- Serve as the voice of the client partnering with the Product and Engineering teams to shape product innovation and roadmap decisions based on client feedback.
- Proactively identify upsell expansion and partnership opportunities with clients to support Flywheels growth and promote client advocacy.
- Collaborate effectively with Sales Marketing and other client-facing teams to ensure aunifiedclient experience and accelerate client success stories.
Who you are:
- 4 years in Client Success Account Management or a related role within a high-growth B2B SaaS environment with a proven ability to manage complex client relationships and drive results.
- Highly analytical with a track record of leveraging data to inform decision-making optimize campaigns and communicate performance insights.
- Superior written and verbal communication skills with experience engaging executive audiences leading presentations and building trusted partnerships.
- Passionate about building strong consultative relationships with clients and stakeholders; skilled at understanding business needs and translating them into actionable strategies.
- Adept at quickly mastering new technologies and staying current with industry trends in retail media e-commerce or advertising technology.
- Creative resourceful and solutions-oriented with a knack for turning challenges into opportunities for growth and value creation.
- Experience in media management or ad operations at an agency would be highly valued.
- Collaborative and adaptable with experience working cross-functionally to achieve shared goals.
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Working at Flywheel
- We have office hubs across the globe where team members can go to feel productive inspired and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If youre looking to connect with teammates on a topic of inclusion and identity chances are theres an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Inclusive Workforce
Flywheel Commerce Networks goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race color religion sex sexual orientation age marital status gender identity national origin disability or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process please let us know at so that we can support you.
Required Experience:
Manager
Employment Type
Full Time
